Clinic Administrative Assistant

Principle Function

The Clinic Administrative Assistant (employee) is responsible for serving as the frontline representative within Woman to Woman Pregnancy Resource Center (W2W) clinic by providing a professional and welcoming image to the community. The employee coordinates the appropriate care for clients by scheduling appointments at the front desk or by phone and provides follow-up communication. In addition, the employee ensures the daily appointments flow timely while efficiently meeting the operational needs of the clinic’s office.

Supervisor: Client Service Manager

Supervises: Non-Medical Volunteers

Status: Full Time, Hourly

***No health benefits

Qualifications

· Be a committed Christian who demonstrates a personal relationship with Jesus Christ as their Savior and Lord.

· Attends faithfully at a local church.

· Acts as a minister of the gospel of Christ.

· Exhibits a strong commitment and dedication to the pro-life position.

· Agrees with and is willing to uphold the W2W Statement of Principle, Statement of Faith, core values, and policies and procedures.

· Possess and employ a working knowledge of office procedures, equipment, while maintaining a professional relationship in an office setting.

· Experience for at least one year of customer service skills including significant telephone communication.

· Has a high level of computer competency, strong typing and data entry skills including knowledge of Microsoft Office programs: MS Word, Excel, Access, PowerPoint, and Publisher. Photoshop skills are a plus.

· Possess problem solving, analytical and critical thinking skills.

· Ability to develop and maintain effective working relationships using strong interpersonal skills.

· Ability to communicate with diverse populations both verbally and in writing.

· Dependable, stable and capable of following through on commitments.

· Proven track record of strong organizational skills with an attention to detail.

· Possess the ability to stay calm and focused during stressful situations.

· Display an attitude of submission to authority while serving the ministry joyfully.

· Be self-motivated and able to carry out responsibilities with little or no supervision.

· Possesses high ethical and moral standards and exhibits the characteristics of self-control, honesty, humility, courteousness, respectfulness, and confidentiality when dealing with clients, volunteers, staff and management.

Physical Requirements

· Ability to communicate (talking, hearing, and seeing).

· Sitting, standing and walking.

· Able to lift and carry up to 50 pounds and maintain physical condition given a medical environment.

· Possess a valid Class “C” or better driver’s licenses and maintain minimum vehicle liability insurance coverage.

· Must have ability to successfully complete a post-offer drug test and criminal history check and other appropriate testing and requirements.

Work Conditions

· Work is performed generally in a medical office environment with an extensive amount of public interaction.

· Exposed to computer screens.

· Some work is performed outdoors with exposure to all weather conditions, traffic, vibrations, noise, slippery or uneven surfaces and dust.

Required Expectations

· No profanity.

· Punctual and adherence to work schedule.

· Late night, weekend, and special event work.

· Reporting daily, weekly, and monthly, as assigned.

· Communicate special circumstances regarding assigned tasks.

· Commitment to and demonstration of core values in daily work.

o Integrity

o Accountability

o Commitment

o Teamwork

Job Duties

• Greet clients at the front desk and answer the phone to schedule appointments and provide follow-up communication.
• Coordinate scheduling of clients with staff and volunteers.
• Maintain client files and database.
• Create, order, print and/or distribute client, clinic and advocate related materials.
• Monitor and manage ordering of materials and office supplies.
• Coordinate needed facility repairs with supervisor.
• Encourage volunteers both verbally and in writing.
• Be aware of and remind volunteers of various events, meetings, closings, and procedural changes.
• Take all volunteer concerns to your supervisor.
• Assist with collecting and distributing clinic data and statistics.
• All other duties as assigned.

Job Type: Full-time

Pay: $15.00 per hour

Expected hours: 35 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• Day shift

Work Location: In person

Salary : $15