FIELD SERVICE TECHNICIAN – BESS AT SUNGROW (CHARLOTTE, NC)

Field Service Technician – BESS | Sungrow | Charlotte, NC

Sungrow Power Supply Co., Ltd. (“Sungrow”) is a global leading PV inverter and ESS provider with 515 GW of power electronic converters installed worldwide as of December 2023. Founded in 1997 by University Professor Cao Renxian, Sungrow leaders in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and ESS for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions, and renewable hydrogen production systems. With a strong 27-year track record in the PV space, Sungrow products power in 170 countries and regions worldwide. For more information about Sungrow, visit: www.sungrowpower.com.

The Position

This is a very dynamic and fast-track position reporting to the Field Service Supervisor. The position will be the key member of service team. This position will also be the technical point of the contact person to support sales teams for commercial, industrial and utility-scale businesses.

Essential Duties And Responsibilities

• Perform as a lead on more complex field engineering assignments for Battery Storage and PV applications.
• Perform pre-commissioning and commissioning of Battery storage systems (AC & DC couple) and PV solar inverters achieving the milestones agreed with utility scale customers
• Perform and/or lead Preventive Maintenance projects as needed
• Perform a variety of engineering assignment involving technology applications involved in the installation, operation, testing and maintenance of central and string solar inverter
• Perform electrical and electronic troubleshooting and testing of solar inverters and its components in the field or in the laboratory. Use of PQA and oscilloscope is required as needed
• Perform and/or troubleshooting in your region assigned to investigate solar plant issues such as DC arrays grid faults, inverter design issues, and utility grid transients
• Provide feedback to the engineering team on possible mechanical and electrical design improvements
• Lead upgrade projects (software and hardware) in the field and interact with customers to explain the technical scope of the project
• Work with customer EMS/SCADA engineers to set-up systems communication and parameters
• Create Field Service procedures if there is not available for trouble-shooting, and maintenance
• Participate on training material some customers as requested but the Training Manager
• Research alternative components that can be used in the field
• Coordinate with R&D engineering in China if required help during troubleshooting
• Take the lead in some projects such as upgrades or retrofit as well as commissioning
• Independently performs a range of field service tasks involving communication with Factory Engineering and Customer’s solar plant engineer
• Coordinate and work closely with other engineering, logistic, financial, and program management disciplines to maintain the solar plants
• Help on the repair activities in the Service center
• Prepare, deliver and submit field reports to customer and management
• Support development of technical proposal and provide comments on the technical content and level of effort of the proposed scope of work
• Conduct site visits, experimental investigations and analyze engineering problems, propose solutions and alterative, and provide recommendations
  
  

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