What are the responsibilities and job description for the Medical Receptionist position at Women's Care?
Description
Women’s Care is seeking a friendly, organized, and detail-oriented Medical Receptionist to join our team. The ideal candidate will be the first point of contact for patients, providing exceptional customer service and ensuring the smooth operation of the front office. If you’re passionate about providing a welcoming experience and thrive in a collaborative environment, we’d love to hear from you!
About the Role:
This is a full-time opportunity working on-site at our clinic in Bend, OR. The position has an expectation of 32-40hrs per week and we are proud to offer attractive pay and a great benefits package.
What will you do:
- Greet and check in patients in a professional and friendly manner.
- Verify patient information and update electronic records as necessary.
- Enroll patients in the patient portal.
- Manage incoming calls, emails, and faxes, directing them to the appropriate departments.
- Schedule, reschedule, and cancel appointments as needed.
- Collect co-pays and balances cash drawer.
- Verify insurance eligibility and benefits as needed.
- Address patient concerns and escalate issues when necessary.
- Create a welcoming atmosphere for patients and visitors.
- Ensure the waiting area and front desk are clean and organized.
Requirements
What do you need to bring to the role:
- High School Diploma or GED equivalent required.
- One year of customer service experience in a professional environment preferred.
Competencies that matter to us:
Business Effectiveness: Professional communication and the ability to install confidence from patients.
Personal Effectiveness: Strong personal work habits with a high level of accountability and self-management skills that enable desired outcomes. Easily able to adapt and maintain composure, effective at time priority and management, and able to respond to feedback constructively.
Interpersonal Effectiveness: Strong communication skills, a teamwork mindset, and well-developed interpersonal capabilities that enable successful interactions with others. Engages well with the team/patients through respectful and inclusive conduct.
About Women’s Care:
Women’s Care was founded in 1988 and is an independent physician group specializing in women’s health. We hold ourselves to the highest possible standard of care delivery through compassion, respect, and professionalism. Women’s Care takes care of all patients, from adolescence to menopause, and is a strong advocate for women’s health.
Women’s Care is an equal opportunity employer.
