What are the responsibilities and job description for the Patient Access Representative position at Women's Care?
Womens Care, founded in 1998, is a leading womens healthcare group in the United States, dedicated to providing the highest quality of care for women through their reproductive years and beyond. With 100 locations and over 400 OB/GYNs and specialists across the country, Womens Care provides comprehensive patient care in obstetrics, gynecology, gynecologic oncology, urogynecology, gynecologic pathology, breast surgery, genetic counseling, maternal fetal medicine, laboratory services, and fertility.
The Patient Access Representative is the first face our patients see as the enter our clinics. With customer service being at the forefront of this role, the Patient Access Representative collects information for registration of new and incoming patients. This makes it a very engaging role on our team. We work Monday-Friday, no weekends!
- Greet all patients and visitors; guide them to appropriate areas as needed.
- Obtain and confirm patient demographics and update patient profile.
- Collect payment and/or assist patient with minor billing concerns.
- Scan pertinent information into EMR system (HIPAA compliance, authorizations, medical records, etc.).
- Respond to non-medical patient emails and phone calls.
- Demonstrate and embody the Womens Care mission and core values.
- Compliance with all HIPAA rules, regulations, and guidelines.
- Other duties as assigned.
Qualifications:
- High school diploma or equivalent required.
- Preferably one year of experience working in a medical office or healthcare setting, OBGYN a plus.
- General knowledge of medical terminology is ideal.
- Preferred experience working with an electronic medical records system, eCW a plus.
- Strong verbal and written communication skills.
- Deadline-driven and detail-oriented.
- Ability to multi-task in a high-volume and dynamic atmosphere.
- Ability to communicate and work efficiently with patients, co-workers, and providers.
- Must be dependable, reliable, and punctual.
WHY JOIN WOMEN'S CARE?
We Offer:
- Competitive compensation package
- Health, dental, and vision benefits
- Paid time off and paid holidays
- 401k plan
- An opportunity to make a difference in patients' lives every day!
Womens Care has grown tremendously through the years and expects to accelerate its growth with plans to expand rapidly into new markets across the U.S. With the commitment of our employees, we remain true to our mission of Improving the Health of Women Every Day. At Womens Care, we CARE about our patients, and we stand by our values.
Compassion & Empathy: Treating patients like valued friends and family
Accountability: Taking responsibility for our actions and behaviors
Respect: Acting respectfully in every interaction
Excellence & Quality: Providing the safest, highest quality of care
