What are the responsibilities and job description for the Patient Financial Coordinator position at Women's Care?
Description
We are seeking a compassionate, detail-oriented Patient Financial Counselor to join our Women’s Care team. This role is responsible for helping patients understand their financial obligations and guiding them through insurance benefits, payment options, and financial assistance programs. The ideal candidate has excellent communication skills, a strong understanding of healthcare billing and insurance, and a commitment to delivering outstanding customer service.
About the Role:
This is a full-time opportunity working on-site at our RiverBend facility, across from the hospital in Springfield, Oregon. The position has an expectation of 40hrs per week and we are proud to offer attractive pay and a great benefits package.
What will you do:
- Obtain benefit information for services provided to patients by prescreening appointments and verifying insurance eligibility prior to services, relaying this information to patients, allowing for prior authorization, obtaining referrals, and collection out of pocket payments from patients.
- Developing relationships with patients in order to provide counseling regarding their fiscal responsibilities in relationship to their care.
- Works diligently to ensure accurate billing for patient services following company, federal, and third-party insurance carrier billing rules and regulations, following up as needed to ensure collection of monies owed from all sources.
Requirements
What do you need to bring to the role:
- High School Diploma or GED equivalent.
- Two years of related experience; or equivalent combination of education and/or experience. Work related experience should be in the medical business office environment. Educational experience, through in-house training, formal school or related curriculum, should be applicable to medical billing and/or accounting.
Competencies that matter to us:
Business Effectiveness: Knowledge of general medical terminology, CPT and diagnosis coding, medical insurance and managed care. High level of attention to detail and robust level of problem solving and decision quality.
Personal Effectiveness: Strong personal work habits with a high level of accountability and self-management skills that enable desired outcomes. Easily able to adapt and maintain composure, effective at time priority and management, and able to respond to feedback constructively.
Interpersonal Effectiveness: Strong communication skills, a teamwork mindset, and well-developed interpersonal capabilities that enable successful interactions with others. Engages well with the team/patients through respectful and inclusive conduct.
About Women’s Care:
Women’s Care was founded in 1988 and is Lane County’s oldest independent physician group specializing in women’s health. We have five clinic locations within Lane County and hold ourselves to the highest possible standard of care delivery through compassion, respect, and professionalism. Women’s Care takes care of all patients, from adolescence to menopause, and is one of the area’s strongest advocates for women’s health.
Women’s Care is an equal opportunity employer.
