What are the responsibilities and job description for the Medical Appointment Scheduler position at Women's Health of Central Massachusetts?
Medical Appointment Scheduler
Women’s Health of Central Mass has an opening for a full-time, highly-motivated, professional, & enthusiastic Medical Appointment Scheduler Monday-Friday, 8:30am-5pm.
Electronic medical office scheduling experience required. Customer service and/or call center experience a bonus. On-the-job training provided.
Responsibilities:
- Ensure accurate and timely screening, scheduling, and rescheduling of new, yearly, and routine appointments.
- Schedule appointments accurately, maximizing providers’ time and making sure that the patient is placed in the appropriate appointment slot for their medical needs or request.
- Handle incoming patient telephone calls, schedule appointments, and provide accurate information to patients. Observe customer service standards at all times in communicating with patients.
- Redirect calls to appropriate individuals.
The ideal candidate must be:
- Enthusiastic, professional, and excel at customer service – every caller must hear you smiling through the phone!
- Organized
- Efficient with their time and can self-manage
- Able to multi-task effectively
The ideal candidate should:
- have strong attention to detail
- have excellent written and verbal communication
- have the ability and desire to work in a fast-paced environment
- have the ability to deal with objections and problem solve
- have computer knowledge and the commitment to learn new programs and processes
- understand that arriving to work on time and when scheduled is a priority
Education/Experience:
High school diploma/GED
One year of medical experience in a physician's office, clinic, or hospital preferred; OB/GYN experience an asset.
Benefits:
- Harvard Pilgrim Health Care
- Anthem Dental
- Health Reimbursement Account/Flexible Spending Account/Dependent Care Account
- 11 paid holidays per year
- Vacation, sick, and personal time
- 401K
- Employer-paid life insurance
- One hour lunch
Equal Opportunity Employer
Job Type: Full-time
Pay: $37,440.00 - $44,720.00 per year
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $37,440 - $44,720