What are the responsibilities and job description for the Medical Assistant Telephone Triage (OB/GYN) position at Women's Health of Central Massachusetts?
Full-Time, Monday through Friday, 8:30am-5pm
DUTIES:
Under the direct supervision of the Practice Manager and under the direction of OB/GYN physicians or midwife, assist in patient care via telephone triage at a high-volume, fast-paced call center. Triage responsibilities include but are not limited to:
- Gather pertinent information from patients to convey to healthcare providers
- Communicate in effective and timely manner with providers and patients
- Thoroughly document communication in patients' electronic medical record
- Transmit, on behalf of the providers, electronic lab orders and ordered prescriptions
- Schedule appointments, surgeries, and procedures
- Obtain prior authorizations/certifications from insurance companies
- Process referrals
- Coordinate care with patients' other healthcare providers
- Other related work as required
EDUCATION / EXPERIENCE:
Minimum educational requirements for this position are both a high school diploma/GED and either current certification or registration for Medical Assistants.
One year of medical experience in a physician's office, clinic or hospital preferred; will train highly motivated new graduate. OB/GYN experience an asset.
SKILLS:
- Ability to read, write, and communicate effectively orally and in writing
- Careful listening, critical thinking, and sharp clinical judgement
- High level of sensitivity, empathy, professionalism, and strict confidentiality
- Extremely organized and focused
- Computer proficiency
- Ability to establish and maintain effective and cordial working relationships with patients, medical staff, and co-workers. Treating all with dignity and respect.
- Knowledge of medical terminology and arithmetic
BENEFITS:
- Harvard Pilgrim Health Care
- Anthem Dental
- HRA / HSA / FSA / DCA
- Company-Paid Basic Life and AD & D Insurance
- Voluntary Life Insurance
- Voluntary Short-Term Disability, Long-Term Disability, Critical Illness, Accident, & Life Insurance
- 11 Paid Holidays per year
- 4 Personal days, 5 Sick days, & 12 Vacation days
- 401K
- Employee Assistance Program
- 1-Hour Lunch
Job Type: Full-time
Pay: $20.38 - $24.54 per hour
Benefits:
- 401(k)
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Medical Specialty:
- Ob/Gyn
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Salary : $20 - $25