Resident Monitor, SPHH (Part-time)

Position Description:

The Resident Monitor, SPHH (Part-time) plays a critical role in the daily orderly operation of our Manhattan-based family shelter. The role will maintain a safe and secure environment for residents, staff and visitors at WPA’s DHS-funded 28-family shelter for women and children with/without criminal legal involvement. Resident Monitors also work closely with residents on supporting their day-to-day independent living plan goals, teaching and modeling strategies for living independently in the community.

The Resident Monitor, SPHH (Part-time) will be organized, technically savvy, adaptable, and enjoy collaborating with a team in providing support and essential services to families residing in temporary shelter.

Responsibilities:

• Provide clerical support by answering telephone inquiries, data entry, light typing, filing and sorting of mail.
• Conduct periodic emergency fire drills under direction of Operations Manager.
• Adherence to all policies and procedures developed by DHS.
• Intervene and diffuse crisis situations as needed.
• Participate in required training and pass certification, including CPR/First Aid Certification and FDNY Fire Safety Coordinator for Shelters (F-80) and FDNY Fire Guard (F-02).
• Monitor all residents and staff entering and leaving the building and log activities in the internal communication logbook.
• Support clients register, check-in, monitor, assess behavior and overall well-being.
• Conduct daily security and safety walkthroughs and monitor security camera feeds.
• Complies with 42CFR confidentiality and HIPAA privacy and security regulations.
• Provide clerical support by answering telephone inquiries, data entry, light typing, filing and sorting of mail
• Help with provision of on-site recreational activities
• Perform any other department or agency related duties or special projects as directed by supervisor
• Other duties as assigned.

Qualifications:

• High school diploma/GED strongly preferred; BA preferred.
• NYS Security Guard Licensed
• In possession of FDNY Fire Safety Coordinator for Shelters (F-80) and FDNY Fire Guard (F-02) or able to secure within 90 days
• Ability to interact with a diverse population challenged by issues such as substance abuse, incarceration, HIV/ AIDS, mental health, domestic abuse and communication barriers
• At least 2 years of documented relevant human services experience
• Certificate in First Aid, CPR or ability to obtain certificate
• Ability to effectively analyze situations quickly and apply sound judgment
• Ability to work and build rapport with others
• Good documentation skills, computer literate or willingness to learn; knowledge of CARES database a plus
• Ability to distinguish boundary issues and transference issues with clients
• Excellent written and verbal skills
• Must be highly organized, process driven, detail oriented, solution oriented, and able to work under pressure while managing conflicting priorities and meeting/coordinating both short and long-term deadlines.
• Strong written, verbal, and training interpersonal skills.
• Must have professional maturity and maintain confidentiality around all participant records.
• Must believe in WPAs mission, with a passion to serve underserved populations.
• A keen perception of the racial, gender, and socioeconomic dynamics of underserved communities, with a particular familiarity with issues facing systems-involved women.

Compensation:

Salary range is $20/hour commensurate with certifications, education, and experience.

WPA strongly values diversity and inclusivity in the workplace. WPA is an equal opportunity employer and does not discriminate based on race, creed, color, religion, gender, gender identity, sexual orientation, national origin, marital status, religious or political affiliation or any other classification considered discriminatory under applicable law. Individuals with criminal justice involvement are strongly encouraged to apply.

Please email your resume, cover letter, and salary requirements to jobs@wpaonline.org. You must include "Resident Monitor, SPHH (Part-time)” in the subject line of your email.