FT - Overnight Shelter Advocate

Position Summary and Primary Duties

Under the direction and scope of WCET and its funders, provide holistic client-centered and trauma informed care for survivors of sexual assault, including advocating and promoting public awareness. 

Essential Duties

The following are the duties and responsibilities associated with the position. Reasonable accommodation will be provided, as needed.

Assist clients with daily needs, including, but not limited to:

• Provide clients with quality client-centered, trauma informed care.
• Conducts screenings and assessments for shelter clients.
• Develop individualized goal plans with participants which identify and address safety concerns, risk factors, and holistic goals.
• Assist and support program participants by referring them to appropriate community resources.   Provide individualized referrals and assistance to clients to help clients work toward their goals.
• Provide housing and residential support to all clients including assistance with rent, utilities, legal support, and other residential needs.  
• Arrange and/or provide transportation of residents as needed.  
• Answer and respond to 24-hour hotline offering safety planning, problem solving, resources, and assistance with client’s immediate needs.
• Schedule outreach appointments for the soonest available time.  Ensure appointment is scheduled with the appropriate outreach office and advocate, and that the advocate has been notified. 

Key Performance Indicators (KPI)

• Quality client centered services based upon surveys, observation, and other client feedback.
• Deadlines met and reporting accuracy (e.g. client services entered into database). 
• Number of education and training events completed. 
• Attendance of WCET approved training and continuing education.
• Goals as determined by the Director of Residential Services.

Qualifications

• High School Diploma required.  
• Bachelor’s Degree in related field or combination of social services experience and education.  
• Basic knowledge of Family Violence preferred 
• Knowledge and experience of working in residential/shelter environment preferred
• Ability to work various shifts, including nights, holidays, and weekends
• Strong verbal and written communication skills.  
• Active Listening
• Empathy and Compassion
• Knowledge of basic computer skills
• Self-motivated, self-confident, and compassionate 
• High moral and ethical standards.  
• Ability to complete required training assignments and understand the dynamics of Family Violence and other related issues

Physical Requirements/Environmental Conditions

With reasonable accommodation, must have the ability to:

• Respond to telephones, written correspondence, and other auditory and visual stimulation. 
• Remain calm under stress and have the emotional and physical stamina to deal with a variety of stressful situations. 
• Frequently sit, stand, bend, kneel, and walk.
• Frequently lift and carry items up to 40 pounds.
• Occasionally climb stairs or inclined surfaces.