What are the responsibilities and job description for the Ropes Course Lead position at Wonder Valley Ranch Resort & Conference Center?
Job Summary:
The Ropes Course Lead for Western Camps Inc. (dba Wonder Valley Ranch Resort, Wonder Valley Outdoor Education Center and River Way Ranch Camp) is responsible for helping represent the vision and mission of the Western Camps Program. Under the direction of the Program Director, the Ropes Course lead will be responsible for course inspection, equipment inspection, program documentation, and facilitation. They would also assist in training others, and be a positive team member and supervisor for all Western Camps staff.
Daily Operations:
The Ropes Course Lead for Western Camps Inc. (dba Wonder Valley Ranch Resort, Wonder Valley Outdoor Education Center and River Way Ranch Camp) is responsible for helping represent the vision and mission of the Western Camps Program. Under the direction of the Program Director, the Ropes Course lead will be responsible for course inspection, equipment inspection, program documentation, and facilitation. They would also assist in training others, and be a positive team member and supervisor for all Western Camps staff.
Daily Operations:
- The Ropes Course Lead will work closely with the Program Director in facilitating the vision of Western Camps by assisting in the following responsibilities:
- Report any staff issues to the Program Director which include issues instructing classes and staff incidents.
- Provide instructional support to ropes course facilitators.
- Be an example of the vision of the Western Camp Program to other instructors and facilitators.
- Ensure the course is inspected and documented prior to it being used
- Oversee all ropes course facilitators and ensure that they are being safe and positive team members. Provide daily check ins, feedback, and support during difficult or emergency situations.
- Ensure guest satisfaction that involves a combination of safety measures, excellent customer service, and effective communication.
- Be knowledgeable of all aspects of the course and LOPs.
- Lead team building and low ropes for all groups if necessary.
- Ensure that there is an effective plan prior to the group arriving at the course.
- Provide leadership and direction to ropes course staff, ensuring a cohesive and motivated team.
- Conduct regular inspections and maintenance of equipment to ensure it meets safety standards.
- Implement a policy regarding age, weight, and health restrictions to ensure participants are physically capable of completing the course.
- Ensure that all safety protocols and guidelines are followed by staff and participants.
- Be attentive to guests' needs and concerns, addressing them promptly and professionally.
- Successfully complete a rescue and be able to train
- Interact with participants to ensure a positive and memorable experience.
- Be proficient in emergency response procedures and coordinate with relevant authorities when necessary
- Oversee the maintenance and inspection of ropes, harnesses, and other course equipment.
- Clearly communicate rules, expectations, and safety guidelines to staff and participants.
- Effectively communicate to the Program Director to any staff incidents or concerns.
- Communicate to the Program Director if equipment order needs to be placed.
- Must possess the skills to perform ropes rescues effectively and be capable of training staff members in rescue procedures.
- Maintain inventory on equipment.
- Ensure all guests have waivers signed and collected.
- Work in other departments or program areas as assigned.
- Other duties as assigned
Personal Competencies:
These are the personal skills, qualities and attributes that influence how well an OE team member will perform in their role.
- Sets and strives to achieve high personal performance standards
- Plans, organizes and uses a systematic approach to get things done
- Manages time and resources effectively
- Prioritizes actions and manages tasks through to completion
- Actively seeks opportunities to develop and learn from experiences at all levels
- Communicates openly and clearly both verbally and in writing
- Pitches information at the appropriate level
- Listens and is sensitive to the needs of others
- Develops positive working relationships at all levels
- Effectively delegates to get things done while still focusing on building upon professional relationships with the team
- Motivates and inspires the team to perform
- Communicate effectively with guests and staff from a range of ages, backgrounds, and lived experiences
- Keep open lines of communication with the Program Director to ensure effective teamwork
- Comfortable giving and receiving feedback
- Collects and analyzes relevant and accurate information about a problem
- Seeks innovative solutions
- Assess any situation and implement the necessary action
- Accepts personal responsibility for making things happen
- Constantly reviews in order to improve
- Self-reliant, working with minimal control and direction
- Acts on own initiative when appropriate
- Thinks ahead, developing contingency plans where necessary
- Has the initiative and determination to succeed
- Contributes and is effective when team working with peers
- Recognize and effectively respond to emergency situations
- Presents powerful arguments which persuade others
- Expresses confidence in own ideas and networks with others
- Gains commitment to action from a range of people
- Adapts quickly and positively to new situations
- Continues to be productive in changing circumstances
- Can handle more than one task/situation at a time
- Has the ability to contribute to the development of new and unique ways to improve program events and activity lessons
Required Experience:
- Experience in children's programs, youth development preferred.
- Must have knowledge of client groups and/or issues related to the program area
- Must have experience working with children
- Excellent verbal and written communication skills
- Must have proficient computer skills
- Must have the ability and maturity to lead team building programs/lessons for ODE sessions
- Experience in the Customer Service environment
- Certifications in CPR/First Aid preferred
- Must obtain and maintain certification necessary to lead a Ropes Challenge course
- A clean driving record and a California Driver’s License preferred (not required) to obtain a Class B driver’s license with a passenger endorsement to be able to be a shuttle driver
- Ability to work independently and with cross-functional teams
- Must have at least a High School diploma or equivalent
- This position is required to work weekends and holidays. Some morning, afternoon, or evening shifts will also be required. Shift times will vary depending on business needs and overtime may be required.
- Must share the mission and vision of hospitality and promote the mission of Western Camps, Inc. at all times
