What are the responsibilities and job description for the Field Manager (Syracuse, NY) position at Wonder Windows?
The Field Manager manages the day-to-day team of installers (both internal and contractors) who are responsible for installing and servicing all BSL Direct Sales, Inc – Wonder Windows customers in the Syracuse territory. This position requires daily travel in the territory to job sites.
The Field Manager is also responsible for final measures, assisting with scheduling and overseeing the success of the installations. Being a Field Manager ensures adherence to contract specifications and established policies and procedures. They're responsible for establishing company targets (KPI’s) and objectives, hiring and developing the installation teams, evaluating costs for jobs and services, developing strategic short- and long-term plans and responsible for providing outstanding customer experience.
In addition to managing the installation team, this position has the added responsibility of providing guidance/support/hands-on work for any services that may need to be performed in the field. The Field Manager will also oversee the local warehouse.
Compensation: $80,000-$95,000 a year based on experience
Job brief:
The Field Manager’s responsibilities include ensuring that all project/department milestones/goals are met while adhering to approved budgets. The Field Manager will act as a project manager for each project from the contract stage to completion. This will involve performing the final measure, getting the job staged and prepared for pickup by the installation team as well as overseeing the complete successful installation of the project. Successful execution of these strategies is required to achieve performance targets. The Field Manager has full authority over personnel actions and must have extensive knowledge of the trade and departmental processes. This job may require the Field Manager to assist or take on installations themselves.
For service-related items, they are responsible for taking care of any service and/or warranty related issues for both product and workmanship and identifying training needs for in-house and sub-contract crews.
Responsibilities:
Final Measure:
Installation:
Service:
Requirements and Skills:
The Field Manager is also responsible for final measures, assisting with scheduling and overseeing the success of the installations. Being a Field Manager ensures adherence to contract specifications and established policies and procedures. They're responsible for establishing company targets (KPI’s) and objectives, hiring and developing the installation teams, evaluating costs for jobs and services, developing strategic short- and long-term plans and responsible for providing outstanding customer experience.
In addition to managing the installation team, this position has the added responsibility of providing guidance/support/hands-on work for any services that may need to be performed in the field. The Field Manager will also oversee the local warehouse.
Compensation: $80,000-$95,000 a year based on experience
Job brief:
The Field Manager’s responsibilities include ensuring that all project/department milestones/goals are met while adhering to approved budgets. The Field Manager will act as a project manager for each project from the contract stage to completion. This will involve performing the final measure, getting the job staged and prepared for pickup by the installation team as well as overseeing the complete successful installation of the project. Successful execution of these strategies is required to achieve performance targets. The Field Manager has full authority over personnel actions and must have extensive knowledge of the trade and departmental processes. This job may require the Field Manager to assist or take on installations themselves.
For service-related items, they are responsible for taking care of any service and/or warranty related issues for both product and workmanship and identifying training needs for in-house and sub-contract crews.
Responsibilities:
- Represent and instill the company’s core values.
- Create excitement and motivation for your TEAM.
- Assist in corporate strategic planning and support operational goals and objectives.
- Responsible for maintaining customer satisfaction – customer delight.
Final Measure:
- Travel to clients' residential and commercial properties to perform accurate and precise measurements according to project specifications.
- Adhere to company standards, industry best practices, and safety guidelines while conducting measurements and assessments.
- Utilize a variety of tools and equipment to measure windows and doors, considering factors such as dimensions, angles, and structural requirements.
- Verify and document measurement data, ensuring the information is correctly recorded for use in the installation process.
- Determining the final scope of work based on contractual requirements.
- Communicate effectively with clients to address any questions or concerns related to the measurement process, provide clear explanations, and maintain a professional demeanor.
- Collaborate closely with the sales and installation teams to ensure a smooth transition from measurement to installation, addressing any discrepancies or adjustments (Problem Resolves) as needed.
- Responsible for providing detailed scopes of work for all installers.
- Maintain accurate records of measurements, appointments, and other relevant information using company software or documentation systems.
- Support sales staff with technical knowledge and support.
- Identify any special components and/or processes that will be needed to complete an installation.
- Assist in developing company installation standards.
- Ensuring that all databases are being updated with current project information and communications.
- Assist in managing customer expectations.
- Continuously improve technical skills and stay updated on industry trends and advancements in window and door replacement techniques.
Installation:
- Manage Installation Department.
- Responsible for managing the local warehouse for product pickup and staging.
- May require assistance on job installations or require complete installations to be performed based on manpower requirements.
- Support sales staff with technical knowledge and support.
- Perform weekly truck inspections for upkeep, cleanliness and stocking of proper equipment.
- Assist with the Installation Coordinator.
- Manage the fleet of tooling.
- Manage the Lead Safe program.
- Pick up specialty parts for installation crews as needed.
- Assist in identifying any special components and/or processes that will be needed to complete an installation.
- “Go-to” person for installation crews in the field.
- Assist in developing company installation standards.
- Actively engaged in job-site visits to assess and ensure compliance with the company's installation standards.
- Ensuring that all databases are being updated with current project information and communications.
- Ensuring that all installers have all of the necessary tools, equipment and components required.
- Maintain a strong focus on customer satisfaction by addressing customer inquiries, resolving complaints, and ensuring timely and effective communication throughout the service process.
- Resolve escalated customer complaints and ensure appropriate actions are taken to achieve a satisfactory resolution.
- Conduct customer satisfaction surveys and analyze feedback to identify trends and areas for improvement.
- Implement strategies to enhance customer experience and maintain a high level of customer satisfaction.
- Assist in ensuring that installer paperwork is submitted in a timely fashion.
- Assist in the review and approval of all subcontractor billing.
- Assist in the recruitment of in-house and contract installation teams.
- Assist in the successful onboarding of new hires and crews.
- Responsible for ensuring that all certifications and compliance requirements are met by installation teams.
- Responsible for quality control – measuring and reporting.
- Develop and maintain scorecards for all installers.
- Provide necessary gap assessment for installers.
- Aid in collection of funds from customers.
Service:
- Oversee the day-to-day operations of the service department.
- Scheduling service appointments, dispatching technicians, and managing service requests through the Service Department.
- Prior to the development of a service team in the territory, it would be expected that the Field Manager would be responsible for taking care of all customer service-related issues either personally or with assistance from an installation crew.
Requirements and Skills:
- Proven operational experience - meeting or exceeding targets.
- Extensive knowledge of the home improvement and repairs – windows, doors and siding specifically.
- High school diploma or equivalent; additional technical training or certification in carpentry, construction, or a related field is a plus.
- Proven experience as a measurement technician, carpenter, or in a similar role within the construction or renovation industry.
- Proficiency in using measurement tools such as tape measures, levels, and laser measuring devices.
- Strong mathematical skills to accurately calculate dimensions, angles, and areas.
- Excellent attention to detail and the ability to work meticulously to ensure precise measurements.
- Effective communication skills to interact with clients, colleagues, and other stakeholders in a professional and courteous manner.
- Physical fitness and the ability to perform tasks that may require lifting, bending, and working in various weather conditions.
- Problem-solving skills to identify and address measurement-related issues that may arise during projects.
- Familiarity with window and door terminology, types, and installation methods.
- Ability to communicate, present and influence all levels of the organization, including executive and C-level.
- Proven ability to drive operational performance from plan to close.
- Proven ability to articulate the distinct aspects of products and services.
- Proven ability to position products against competitors.
- Promote collaborative work environments with other internal support departments.
- Excellent listening, negotiation, and presentation skills.
- Excellent verbal and written communications skills.
- Promote collaborative work environments with other internal support departments.
- Embrace technology.
- Must have a valid driver’s license.
Salary : $80,000 - $95,000
