Attraction Team Lead

Do you have a knack for creating wonder and sparking imaginations? Flip everything you know about work upside-down! WonderWorks is looking for dynamic people to join our team. WonderWorks is an indoor amusement park that combines education and entertainment with more than 100 hands-on exhibits that challenge the mind and spark the imagination.

WonderWorks Pigeon Forge is looking for a Team Lead to join our team! Our team leads orchestrate a WONDERful experience for our guests by ensuring smooth building operations. Team leads expertly handle guest concerns, coordinate team member rotations and breaks, and step in where needed to deliver exceptional guest service!

Responsibilities:

• Greet and interact with guests and team members, providing exemplary customer service
• Under the direction of the Manager on Duty, coordinate attendant breaks, rotation, and cleaning assignments for the shift
• Report issues to the Manager on Duty
• Escalate customer complaints and/or incidents to Manager on Duty/General Manager as necessary
• Assist in admissions, retail, laser tag, concessions, ropes course, and other departments
• Assist in training team members.
• Performs other duties as assigned

Qualifications:

· Excellent verbal and written communication skills and customer service skills

· Ability to multitask, work independently, and make reasonable and ethical decisions quickly

· Ability to anticipate guest needs

· Basic mathematical skills, as needed to make change

· Ability to work any shift including nights, weekends, holidays, and weather conditions

· High school diploma or equivalent required

· At least one year of lead or supervisor experience preferred

· Previous themed entertainment and hospitality experience is preferred

· Ability to stand, stoop, climb, bend, and walk throughout the work area for prolonged periods

· Ability to lift and/or move up to 100 pounds

Job Types: Full-time, Part-time, Seasonal

WonderWorks is an Equal Opportunity Employer. Candidates are subject to background checks. Regular attendance is required.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.

Now that you know more about the role, help us learn more about your professional skills! Please follow the steps to apply today!

Job Type: Seasonal

Pay: From $16.00 per hour

Benefits:

• Employee discount
• Referral program

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Morning shift
• Weekends as needed

Work Location: In person

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