What are the responsibilities and job description for the Patient Care Tech / Infusion Center / Per Diem position at Wood County Hospital Assn?
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Patient Care Tech / Infusion Center / Per Diem
Delivers direct/indirect care to patients of all ages from neonate, infant, pediatric, adolescent, and adult to geriatric, under the delegation/direction/supervision of a physician, registered nurse, and/or licensed practical nurse. Assists in maintaining a safe, clean environment and performs clerical/administrative functions as assigned. Demonstrates critical thinking/clinical reasoning in decision making to assure the delivery of safe, quality, timely, compassionate, and cost-effective care to the patient populations served by the department(s)/unit(s)/area(s).Effectively communicates and collaborates both intra- and interdepartmentally with patients, families, physicians, administration and other healthcare team members. Documents accurately and in a timely manner. Adheres to organizational policies and procedures; and regulatory/ accrediting body requirements.
Education and Work Experience • High school diploma or equivalent. • Current STNA (State Tested Nurse Aide) certification preferred. For Emergency Department only – current STNA (State Tested Nurse Aide) or EMT-B (Emergency Medical Technician Basic) certification preferred. • Current American Heart Association (AHA) Healthcare Provider CPR (BLS) certification required. • Previous neonatal, pediatric, adolescent, adult, and/or geriatric patient care experience preferred. Knowledge and Skills • Knowledge of and demonstration of basic nursing care and treatment procedures (e.g., assisting in positioning, lifting, obtaining vital signs, obtaining weight/ height, obtaining capillary blood glucose). • Knowledge of and demonstration of patient standards of care in assigned unit/area. • Knowledge of infection control and blood-borne pathogen practices. • Demonstration of effective problem solving, decision-making, interpersonal, and team work skills. • Demonstration of effective verbal and written communication. • Demonstration of positive customer service. • Demonstration of ability to manage time effectively and adapt to changes in workload. Equipment/Tools/Software • Basic computer literacy (keyboarding; order/data entry and retrieval; word processing) required. • Knowledge of and skill in using all instrumentation/ equipment for patient care utilized in the assigned department(s)/area(s) including but not limited to compression devices, capillary blood glucose, vital signs. Primary Job Responsibilities The activities outlined below reflect the general duties considered necessary for the principle functions of the job as identified, and shall not be considered a detailed description of all the work requirements that may be inherent in the position. A. Patient Care Under the delegation/direction/supervision of the physician, registered nurse, and/or licensed practical nurse and within the scope of practice, provides/assists with and accurately documents activities of daily living (ADLs) which include but are not limited to: • Bathing • Dressing and undressing • Oral care • Hair Care • Toileting • Personal hygiene • Mobility as activity order allows • Feeding/hydration which includes: o preparing patients for meal times by assisting those that need help in getting positioned properly. o feeding patients requiring help or assisting with tray/food set-up o providing fresh drinking water. o providing between meal nourishment as diet order allows. o collecting and serving food trays. • Positioning/repositioning and following turn schedules. • Performing skin care and pressure ulcer prevention techniques and notifying the RN of any skin care issues. Under the delegation/direction/supervision of the physician, registered nurse, and/or licensed practical nurse and within the scope of practice, provides/assists with and accurately documents patient monitoring, which includes but is not limited to: • Obtaining patient’s blood glucose per capillary finger-stick as ordered and notifying RN of results. • Observing and recording the patient’s intake and output, and/or calorie count; and notifying the RN of any deviations from the usual. • Obtaining accurate blood pressure, pulse, respiratory rate, temperature, and SaO2 and notifying the RN of abnormal vital signs immediately. • Obtaining patient’s height and/or weight. • Performing Point of Care (POC) testing (e.g. urine pregnancy testing, urine dip testing) and notifying the RN of results. • Performing electrocardiogram (EKG/ECG) testing and submitting for physician review. • Responding to and silencing peripheral IV and bed/chair alarms and notifying the RN immediately. • Discontinuing peripheral IVs. • Applying and/or removing non-sterile dressings and compresses and reporting abnormal findings to the RN. • Performing hourly purposeful rounding in collaboration with the RN. • Serving as a safety companion. Under the delegation/direction/supervision of the physician, registered nurse, and/or licensed practical nurse and within the scope of practice, provides/assists with and accurately documents processes/preparations for patient care which include but are not limited to: • Admitting patients (e.g. placing and orienting to room, obtaining vital signs, placing monitoring leads, providing call light, directing family members to appropriate waiting areas). • Gathering supplies and equipment in preparation for various diagnostic or treatment procedures (e.g. pelvic exams, suturing) performed by physicians and nurses; remaining with the patient to provide emotional support when requested. • Changing bed linen and straightening/organizing/tidying the patient’s room throughout shift; providing extra linens, blankets, as needed; safeguarding personal items. • Answering call lights promptly and assisting/following up on patient needs. • Transporting patients. Patients who require cardiac monitoring must also be accompanied by an ACLS trained staff member. • Transporting patients to/caring for patients in the morgue, as requested. • Directing patient’s visitors and family as appropriate. • Delivering specimens to the Laboratory. • Transporting blood and blood products from the Laboratory. • Supporting incoming/outgoing air transport (helipad duties). • Performing between-patient cleaning of designated room, including removal of trash to appropriate receptacles, and cleaning horizontal surfaces and high-touch surfaces and/or mopping the floor with approved disinfectant. • Stocking/restocking patient refreshments and nourishment in refrigerator. • Stocking/Restocking patient care/unit supplies as directed. Under the delegation/direction/supervision of the physician, registered nurse, and/or licensed practical nurse and within the scope of practice, accurately documents the appropriate set-up, use, adjustment, application, discontinuation, and/or cleaning of patient care equipment, which includes but is not limited to: • Lift/hover mats/transfer devices. • Bed and chair alarms. • Trapezes. • Cold therapy devices. • Continuous passive motion (CPM) devices. • External pneumatic compression (EPC) cuffs. • Endoscopes (e.g. bronchoscope, colonoscope, and gastroscope). • Wheelchairs, stretchers, carts, beds, bassinets. • Steris sterilizer, including running tests and instruments. (Perioperative). • Cleaning anesthesia machines, carts, and other equipment. (Perioperative/OB) B. Leadership • Supports the mission, vision, and values of the organization. • Organizes daily assignments to meet responsibilities within scheduled time frame. • Complies with all hospital, Nursing Division, and unit policies and procedures; monitors/addresses staff compliance with same. • Assists with creating and fostering/supporting an environment of trust, respect, and teamwork. • Participates as requested in the evaluation of new products and equipment. • Reports issues with equipment and supplies. • Inventories and assists with ordering needed supplies and facilitating availability as needed for patient care. • Demonstrates loyalty and commitment throughout the organization. • Serves and actively participates as a department/unit representative to internal committees/councils and functions and requested by hospital leadership. • Participates in the interview process for new employees as requested. C. Education • Successfully completes mandatory education requirements including unit proficiencies/competencies. • Assists in the orientation and training of new and tenured Patient Care Assistants under the supervision of a RN. • Participates in staff meetings, educational programs, committees, performance improvement (PI) activities, and mandatory in-services. D. Communication and Relationships • Accurately documents in the Clinical Information System (CIS) in a timely manner using approved abbreviations; and applies accepted rules for spelling and grammar in written communication. • Projects professional image in speech and interaction at all times. • Contributes to a healthy work environment by keeping a positive attitude and promoting teamwork. • Communicates/updates observations and provision of patient care to the RN timely, effectively, and appropriately. • Collaborates, communicates, and establishes/maintains effective relationships with patients, families, physicians, co-workers, other healthcare providers and departments. • Uses tact and diplomacy during interactions. • Accepts responsibility for decisions. • Accepts delegated responsibilities for unit/area activities on assigned shift. • Provides patients and family members with information as appropriate. • Directs complaints/concerns of patients, physicians, visitors, co-workers and other health care workers through appropriate channels. E. Knowledge of Healthcare Environment • Assists with the review/revision, development, and implementation of policies and procedures and protocols. • Assists with the collection, analysis, and communication of data for key metrics for department/unit service excellence, quality, and process improvement initiatives. • Assists with the identification of and development and monitoring of service excellence, quality, and process improvement initiatives. • Demonstrates knowledge of disaster/emergency procedures and responds appropriately. Participates in fire, tornado and disaster drills and knows specific role in care and/or evacuation of patients during an emergency situation. Participates as requested in Rapid Response and Code Blue. • Utilizes measures to promote and maintain patient, visitor and staff safety. • Utilizes at all times, appropriate infection control and prevention principles, including proper hand hygiene practices, as well as personal protective equipment. F. Professionalism • Adheres to standards set for dress code and standards for scheduled time. • Role models a positive professional image and manner as well as positive customer service standards in all interactions with staff, patients, physicians, and other departments. • Maintains patient, employee, physician, and organization confidentiality; respects the rights, privacy, and property of others. • Assumes responsibility and accountability for individual knowledge, personal/ professional growth and development, skills, performance, and behavior in accordance with hospital, division, and unit standards of care and policies and procedures. • Integrates ethical standards and core values into everyday work activities. G. Business Skills and Knowledge • Assists in cost containment measures, charges supplies accurately. • Assists with control of costs through the judicious use of time and material resources. H. Additional Job Responsibilities and Expectations • Floats to assigned unit(s) as needed. • Adjusts personal schedule to meet needs of unit. • Performs those housekeeping duties necessary to the general tidiness and cleanliness of the unit as requested, including cleaning/defrosting refrigerators used for patients and/or staff, and cleaning/restocking the work area(s). • Runs internal and external errands as necessary for patient care and hospital functions. • Performs registration functions as directed. • Performs clerical/secretarial functions (e.g. answering the phone, taking/relaying messages, arranging external transport, patient record preparation/assembly, filing, entering charges, contacting physicians, maintaining logs, scheduling tests and requests for services from other departments) as directed. • Performs receptionist functions (e.g. providing general hospital information to patients, family, visitors, clergy, and others). • Performs quality control checks (e.g. crash carts, refrigeration temperatures). • Other duties as assigned. AMERICANS WITH DISABILITY SPECIFICATIONS The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: Requires full range of body motion with intermittent walking, lifting, bending, climbing, squatting, kneeling, twisting, standing for the majority of time with occasional sitting. Ability to lift or carry items weighing up to 50 pounds. Ability to assist with patient care activities including but not limited to lifting, turning, and ambulating. Ability to actively perform CPR. Ability to operate and push patient care unit specific equipment. Work Environment: Ability to work assigned flexible hours as needed, including those beyond the normal shift or for on-call work/response as required by unit. Exposure to noise, hazardous waste and chemicals. Ability to cope with interruptions of work and stressful situations. Physical Demands and Working Conditions: 1. In an 8-12-hour workday, employee stands/walks (hours at one time): [] 0-2 [] 2-4 [X] 4-6 [] 6-8 2. In an 8-12-hour workday, employee sits (hours at one time/hours during the day): [X] 0-2 [] 2-4 [] 4-6 [] 6-8 3. Employee lifts: [] up to 10# [] 10-20# [] 20-50# [X] over 50# 4. Lifting as indicated in item 3 above is performed during the workday: [] occasionally [X] frequently [] continuously 5. Employee uses hands for repetitive: a. Simple grasping: [X] yes [] no b. Pushing/pulling [X] yes [] no c. Fine manipulation [X] yes [] no 6. Employee uses feet for repetitive movement in operating foot controls: [] yes [X] no 7. Employee must be able to: a. Bend [X] frequently [] occasionally [] not at all b. Squat [X] frequently [] occasionally [] not at all c. Kneel [X] frequently [] occasionally [] not at all d. Climb [] frequently [X] occasionally [] not at all 8. Good mental and physical health required. 9. Visual and aural acuity required. 10. Possible exposure to violent patients and/or their associates. 11. May required working under stressful and emergency conditions. 12. Possible exposure to communicable diseases, radiation, and/or unpleasant odors.
Patient Care Tech / Infusion Center / Per Diem
Delivers direct/indirect care to patients of all ages from neonate, infant, pediatric, adolescent, and adult to geriatric, under the delegation/direction/supervision of a physician, registered nurse, and/or licensed practical nurse. Assists in maintaining a safe, clean environment and performs clerical/administrative functions as assigned. Demonstrates critical thinking/clinical reasoning in decision making to assure the delivery of safe, quality, timely, compassionate, and cost-effective care to the patient populations served by the department(s)/unit(s)/area(s).Effectively communicates and collaborates both intra- and interdepartmentally with patients, families, physicians, administration and other healthcare team members. Documents accurately and in a timely manner. Adheres to organizational policies and procedures; and regulatory/ accrediting body requirements.
Education and Work Experience • High school diploma or equivalent. • Current STNA (State Tested Nurse Aide) certification preferred. For Emergency Department only – current STNA (State Tested Nurse Aide) or EMT-B (Emergency Medical Technician Basic) certification preferred. • Current American Heart Association (AHA) Healthcare Provider CPR (BLS) certification required. • Previous neonatal, pediatric, adolescent, adult, and/or geriatric patient care experience preferred. Knowledge and Skills • Knowledge of and demonstration of basic nursing care and treatment procedures (e.g., assisting in positioning, lifting, obtaining vital signs, obtaining weight/ height, obtaining capillary blood glucose). • Knowledge of and demonstration of patient standards of care in assigned unit/area. • Knowledge of infection control and blood-borne pathogen practices. • Demonstration of effective problem solving, decision-making, interpersonal, and team work skills. • Demonstration of effective verbal and written communication. • Demonstration of positive customer service. • Demonstration of ability to manage time effectively and adapt to changes in workload. Equipment/Tools/Software • Basic computer literacy (keyboarding; order/data entry and retrieval; word processing) required. • Knowledge of and skill in using all instrumentation/ equipment for patient care utilized in the assigned department(s)/area(s) including but not limited to compression devices, capillary blood glucose, vital signs. Primary Job Responsibilities The activities outlined below reflect the general duties considered necessary for the principle functions of the job as identified, and shall not be considered a detailed description of all the work requirements that may be inherent in the position. A. Patient Care Under the delegation/direction/supervision of the physician, registered nurse, and/or licensed practical nurse and within the scope of practice, provides/assists with and accurately documents activities of daily living (ADLs) which include but are not limited to: • Bathing • Dressing and undressing • Oral care • Hair Care • Toileting • Personal hygiene • Mobility as activity order allows • Feeding/hydration which includes: o preparing patients for meal times by assisting those that need help in getting positioned properly. o feeding patients requiring help or assisting with tray/food set-up o providing fresh drinking water. o providing between meal nourishment as diet order allows. o collecting and serving food trays. • Positioning/repositioning and following turn schedules. • Performing skin care and pressure ulcer prevention techniques and notifying the RN of any skin care issues. Under the delegation/direction/supervision of the physician, registered nurse, and/or licensed practical nurse and within the scope of practice, provides/assists with and accurately documents patient monitoring, which includes but is not limited to: • Obtaining patient’s blood glucose per capillary finger-stick as ordered and notifying RN of results. • Observing and recording the patient’s intake and output, and/or calorie count; and notifying the RN of any deviations from the usual. • Obtaining accurate blood pressure, pulse, respiratory rate, temperature, and SaO2 and notifying the RN of abnormal vital signs immediately. • Obtaining patient’s height and/or weight. • Performing Point of Care (POC) testing (e.g. urine pregnancy testing, urine dip testing) and notifying the RN of results. • Performing electrocardiogram (EKG/ECG) testing and submitting for physician review. • Responding to and silencing peripheral IV and bed/chair alarms and notifying the RN immediately. • Discontinuing peripheral IVs. • Applying and/or removing non-sterile dressings and compresses and reporting abnormal findings to the RN. • Performing hourly purposeful rounding in collaboration with the RN. • Serving as a safety companion. Under the delegation/direction/supervision of the physician, registered nurse, and/or licensed practical nurse and within the scope of practice, provides/assists with and accurately documents processes/preparations for patient care which include but are not limited to: • Admitting patients (e.g. placing and orienting to room, obtaining vital signs, placing monitoring leads, providing call light, directing family members to appropriate waiting areas). • Gathering supplies and equipment in preparation for various diagnostic or treatment procedures (e.g. pelvic exams, suturing) performed by physicians and nurses; remaining with the patient to provide emotional support when requested. • Changing bed linen and straightening/organizing/tidying the patient’s room throughout shift; providing extra linens, blankets, as needed; safeguarding personal items. • Answering call lights promptly and assisting/following up on patient needs. • Transporting patients. Patients who require cardiac monitoring must also be accompanied by an ACLS trained staff member. • Transporting patients to/caring for patients in the morgue, as requested. • Directing patient’s visitors and family as appropriate. • Delivering specimens to the Laboratory. • Transporting blood and blood products from the Laboratory. • Supporting incoming/outgoing air transport (helipad duties). • Performing between-patient cleaning of designated room, including removal of trash to appropriate receptacles, and cleaning horizontal surfaces and high-touch surfaces and/or mopping the floor with approved disinfectant. • Stocking/restocking patient refreshments and nourishment in refrigerator. • Stocking/Restocking patient care/unit supplies as directed. Under the delegation/direction/supervision of the physician, registered nurse, and/or licensed practical nurse and within the scope of practice, accurately documents the appropriate set-up, use, adjustment, application, discontinuation, and/or cleaning of patient care equipment, which includes but is not limited to: • Lift/hover mats/transfer devices. • Bed and chair alarms. • Trapezes. • Cold therapy devices. • Continuous passive motion (CPM) devices. • External pneumatic compression (EPC) cuffs. • Endoscopes (e.g. bronchoscope, colonoscope, and gastroscope). • Wheelchairs, stretchers, carts, beds, bassinets. • Steris sterilizer, including running tests and instruments. (Perioperative). • Cleaning anesthesia machines, carts, and other equipment. (Perioperative/OB) B. Leadership • Supports the mission, vision, and values of the organization. • Organizes daily assignments to meet responsibilities within scheduled time frame. • Complies with all hospital, Nursing Division, and unit policies and procedures; monitors/addresses staff compliance with same. • Assists with creating and fostering/supporting an environment of trust, respect, and teamwork. • Participates as requested in the evaluation of new products and equipment. • Reports issues with equipment and supplies. • Inventories and assists with ordering needed supplies and facilitating availability as needed for patient care. • Demonstrates loyalty and commitment throughout the organization. • Serves and actively participates as a department/unit representative to internal committees/councils and functions and requested by hospital leadership. • Participates in the interview process for new employees as requested. C. Education • Successfully completes mandatory education requirements including unit proficiencies/competencies. • Assists in the orientation and training of new and tenured Patient Care Assistants under the supervision of a RN. • Participates in staff meetings, educational programs, committees, performance improvement (PI) activities, and mandatory in-services. D. Communication and Relationships • Accurately documents in the Clinical Information System (CIS) in a timely manner using approved abbreviations; and applies accepted rules for spelling and grammar in written communication. • Projects professional image in speech and interaction at all times. • Contributes to a healthy work environment by keeping a positive attitude and promoting teamwork. • Communicates/updates observations and provision of patient care to the RN timely, effectively, and appropriately. • Collaborates, communicates, and establishes/maintains effective relationships with patients, families, physicians, co-workers, other healthcare providers and departments. • Uses tact and diplomacy during interactions. • Accepts responsibility for decisions. • Accepts delegated responsibilities for unit/area activities on assigned shift. • Provides patients and family members with information as appropriate. • Directs complaints/concerns of patients, physicians, visitors, co-workers and other health care workers through appropriate channels. E. Knowledge of Healthcare Environment • Assists with the review/revision, development, and implementation of policies and procedures and protocols. • Assists with the collection, analysis, and communication of data for key metrics for department/unit service excellence, quality, and process improvement initiatives. • Assists with the identification of and development and monitoring of service excellence, quality, and process improvement initiatives. • Demonstrates knowledge of disaster/emergency procedures and responds appropriately. Participates in fire, tornado and disaster drills and knows specific role in care and/or evacuation of patients during an emergency situation. Participates as requested in Rapid Response and Code Blue. • Utilizes measures to promote and maintain patient, visitor and staff safety. • Utilizes at all times, appropriate infection control and prevention principles, including proper hand hygiene practices, as well as personal protective equipment. F. Professionalism • Adheres to standards set for dress code and standards for scheduled time. • Role models a positive professional image and manner as well as positive customer service standards in all interactions with staff, patients, physicians, and other departments. • Maintains patient, employee, physician, and organization confidentiality; respects the rights, privacy, and property of others. • Assumes responsibility and accountability for individual knowledge, personal/ professional growth and development, skills, performance, and behavior in accordance with hospital, division, and unit standards of care and policies and procedures. • Integrates ethical standards and core values into everyday work activities. G. Business Skills and Knowledge • Assists in cost containment measures, charges supplies accurately. • Assists with control of costs through the judicious use of time and material resources. H. Additional Job Responsibilities and Expectations • Floats to assigned unit(s) as needed. • Adjusts personal schedule to meet needs of unit. • Performs those housekeeping duties necessary to the general tidiness and cleanliness of the unit as requested, including cleaning/defrosting refrigerators used for patients and/or staff, and cleaning/restocking the work area(s). • Runs internal and external errands as necessary for patient care and hospital functions. • Performs registration functions as directed. • Performs clerical/secretarial functions (e.g. answering the phone, taking/relaying messages, arranging external transport, patient record preparation/assembly, filing, entering charges, contacting physicians, maintaining logs, scheduling tests and requests for services from other departments) as directed. • Performs receptionist functions (e.g. providing general hospital information to patients, family, visitors, clergy, and others). • Performs quality control checks (e.g. crash carts, refrigeration temperatures). • Other duties as assigned. AMERICANS WITH DISABILITY SPECIFICATIONS The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: Requires full range of body motion with intermittent walking, lifting, bending, climbing, squatting, kneeling, twisting, standing for the majority of time with occasional sitting. Ability to lift or carry items weighing up to 50 pounds. Ability to assist with patient care activities including but not limited to lifting, turning, and ambulating. Ability to actively perform CPR. Ability to operate and push patient care unit specific equipment. Work Environment: Ability to work assigned flexible hours as needed, including those beyond the normal shift or for on-call work/response as required by unit. Exposure to noise, hazardous waste and chemicals. Ability to cope with interruptions of work and stressful situations. Physical Demands and Working Conditions: 1. In an 8-12-hour workday, employee stands/walks (hours at one time): [] 0-2 [] 2-4 [X] 4-6 [] 6-8 2. In an 8-12-hour workday, employee sits (hours at one time/hours during the day): [X] 0-2 [] 2-4 [] 4-6 [] 6-8 3. Employee lifts: [] up to 10# [] 10-20# [] 20-50# [X] over 50# 4. Lifting as indicated in item 3 above is performed during the workday: [] occasionally [X] frequently [] continuously 5. Employee uses hands for repetitive: a. Simple grasping: [X] yes [] no b. Pushing/pulling [X] yes [] no c. Fine manipulation [X] yes [] no 6. Employee uses feet for repetitive movement in operating foot controls: [] yes [X] no 7. Employee must be able to: a. Bend [X] frequently [] occasionally [] not at all b. Squat [X] frequently [] occasionally [] not at all c. Kneel [X] frequently [] occasionally [] not at all d. Climb [] frequently [X] occasionally [] not at all 8. Good mental and physical health required. 9. Visual and aural acuity required. 10. Possible exposure to violent patients and/or their associates. 11. May required working under stressful and emergency conditions. 12. Possible exposure to communicable diseases, radiation, and/or unpleasant odors.
