What are the responsibilities and job description for the Receptionist - Full-Time, Marshfield position at Wood County, WI?
WHO WE ARE:
Wood County Norwood Health Center has a great passion for helping the members of our community. As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality services is a shared goal across all departments. If you have a background in mental health and a passion to help the members of our community, please consider joining our team!
WHAT WE OFFER:
In addition to who we are, Wood County team members are offered competitive salaries, flexible schedules, and excellent benefits, including:
Purpose of Classification
The purpose of positions in this classification is providing efficient operation of the switchboard and lobby.
Essential Duties and Responsibilities
The following duties are normal for this classification. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
1. Operate the switchboard in an efficient manner: directing all incoming calls to the appropriate person as soon as possible; if a call cannot be placed, taking an accurate message and directing it to the appropriate person; assist staff/patients in placing calls; immediately contact maintenance personnel or department manager when problems arise with the switchboard system.
2. Maintain control of the facility vehicle keys and handicap tags; be responsible for vehicle sign-out sheet and mileage slips.
3. Monitor lobby area. Greet, screen, and direct all visitors to appropriate areas. The appropriate staff will be notified of all visitors to the facility before visitors are directed to a destination in the building. Monitor residents and/or situations in the lobby, with notification of the appropriate person/unit should problems arise.
4. Sorts and distributes facility mail daily to the appropriate departments/persons.
5. Maintain and distribute daily, weekly, and monthly reports, logs, and data.
6. Check in/schedule outpatient appointments and assist with paperwork.
7. Assist in the daily routine and maintenance of the lobby and reception areas. Ensure that all areas of the lobby and desk are neat, clean and orderly at all times. Report to housekeeping issues as needed.
8. Perform other clerical tasks as needed (sorting, calculating, collating, stapling, proofreading, etc.)
9. Use interpersonal skills effectively to build and maintain cooperative working relationships.
10. Follow general policies and procedures to contribute to the efficiency of the main lobby and Norwood Health Center in general. Report to work on time and as scheduled, allowing transitional time for communication between the daytime and evening receptionist. All absences from work will be cleared through the Health Information Supervisor with enough time given so a substitute can be found.
11. Attends mandatory training.
EXPERIENCE, TRAINING, QUALIFICIATIONS
Must be at least 18 years of age with a minimum educational level of a high school graduate or equivalent. At least one year of related clerical experience preferred. Previous reception and/or telephone experience preferred. Must be able to maintain a pleasant disposition at all times. Knowledge of computer data entry. Ability to work independently and with minimal supervision. Able to demonstrate flexibility with assignments. Ability to concentrate. Accuracy is essential in all aspects of job responsibilities. Able to exercise judgement, especially where clientele are involved. Excellent listening skills, written and oral communication skills, including English usage, grammar, punctuation and style.
Basic equipment used: Computer, keyboard, mouse and monitor; telephone; calculator; copy machine and printer.
Wood County Norwood Health Center has a great passion for helping the members of our community. As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality services is a shared goal across all departments. If you have a background in mental health and a passion to help the members of our community, please consider joining our team!
WHAT WE OFFER:
In addition to who we are, Wood County team members are offered competitive salaries, flexible schedules, and excellent benefits, including:
- Health Insurance - we offer low premiums and low deductibles, with excellent coverage!
- Dental Insurance
- Vision Insurance
- Wisconsin Retirement System (WRS) - This is one of the best-funded public pension plans in the U.S.!
- 457 deferred compensation plan
- Vacation and Sick Time - Start accruing for both on your first day!
- 10 Paid Holidays
- Flexible Spending Account to set aside pre-tax dollars for childcare and medical expenses
- Life Insurance
- Short and Long-Term Disability
- Wellness Incentive Plan
- Public Student Loan Forgiveness (PSLF) program
Purpose of Classification
The purpose of positions in this classification is providing efficient operation of the switchboard and lobby.
Essential Duties and Responsibilities
The following duties are normal for this classification. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
1. Operate the switchboard in an efficient manner: directing all incoming calls to the appropriate person as soon as possible; if a call cannot be placed, taking an accurate message and directing it to the appropriate person; assist staff/patients in placing calls; immediately contact maintenance personnel or department manager when problems arise with the switchboard system.
2. Maintain control of the facility vehicle keys and handicap tags; be responsible for vehicle sign-out sheet and mileage slips.
3. Monitor lobby area. Greet, screen, and direct all visitors to appropriate areas. The appropriate staff will be notified of all visitors to the facility before visitors are directed to a destination in the building. Monitor residents and/or situations in the lobby, with notification of the appropriate person/unit should problems arise.
4. Sorts and distributes facility mail daily to the appropriate departments/persons.
5. Maintain and distribute daily, weekly, and monthly reports, logs, and data.
6. Check in/schedule outpatient appointments and assist with paperwork.
7. Assist in the daily routine and maintenance of the lobby and reception areas. Ensure that all areas of the lobby and desk are neat, clean and orderly at all times. Report to housekeeping issues as needed.
8. Perform other clerical tasks as needed (sorting, calculating, collating, stapling, proofreading, etc.)
9. Use interpersonal skills effectively to build and maintain cooperative working relationships.
10. Follow general policies and procedures to contribute to the efficiency of the main lobby and Norwood Health Center in general. Report to work on time and as scheduled, allowing transitional time for communication between the daytime and evening receptionist. All absences from work will be cleared through the Health Information Supervisor with enough time given so a substitute can be found.
11. Attends mandatory training.
EXPERIENCE, TRAINING, QUALIFICIATIONS
Must be at least 18 years of age with a minimum educational level of a high school graduate or equivalent. At least one year of related clerical experience preferred. Previous reception and/or telephone experience preferred. Must be able to maintain a pleasant disposition at all times. Knowledge of computer data entry. Ability to work independently and with minimal supervision. Able to demonstrate flexibility with assignments. Ability to concentrate. Accuracy is essential in all aspects of job responsibilities. Able to exercise judgement, especially where clientele are involved. Excellent listening skills, written and oral communication skills, including English usage, grammar, punctuation and style.
Basic equipment used: Computer, keyboard, mouse and monitor; telephone; calculator; copy machine and printer.
