Patient Coordinator

Wood Orthodontics is currently seeking an experienced, upbeat part-time Patient Coordinator to join our skilled team and contribute to the continued success of our practice! We pride ourselves on our exceptional team of professionals dedicated to creating an inviting and comfortable environment for our patients. If you are reliable, a team player, and passionate about delivering outstanding patient care, we’d love to meet you!

Duties/Responsibilities:

• Deliver a welcoming patient experience with every patient both in person and over the phone
• Answer calls and schedule new and existing patients
• Text paperwork to new patients and follow up as needed
• Warmly welcome patients into the office upon arrival and accurately verify personal information is up to date and correct
• Review and sign contracts with patients
• Run reports for schedule availability to use in morning huddle
• Run past due appointment reports and schedule patients
• Monitor and respond to office emails and text messages
• Follow up with patient website submissions
• Accurately navigate and use Dolphin software efficiently and effectively
• Maintain a clean and welcoming patient waiting area
• Collect patient payments and post them to their patient ledger
• Upload necessary documents into patient chart
• Verify insurance accurately
• Additional duties as needed such as assisting with light cleaning, taking out the trash, refilling supplies in restrooms, and any other necessary tasks in our office
• Handle patient inquiries
• Collaborate with team members to facilitate a seamless patient flow, ensuring that each visit is comfortable, efficient, and on schedule

Job Requirements:

• 1 year of experience in dental setting preferred
• Dolphin software experience preferred
• Proven experience in a customer service or administrative role, preferably in a dental or healthcare setting
• Ability to work in a fast-paced environment, adapt to changing circumstances, and remain calm under pressure
• Strong attention to detail, ensuring accuracy and completeness in all patient-related tasks and charting
• Willingness to work as a team and possess adept communication skills
• Committed to the position, arriving on time daily and staying late as needed
• Be experienced in delivering high level, outstanding customer service

Job Type: Part-time

Benefits:

• 401(k)

Work Location: In person