Senior Support Specialist

Woodard & Curran is a national engineering, science, and operations firm with a simple vision for clean water, a safe environment, healthy communities, and happy people. As an employee-owned company, we strive to cultivate diverse teams and encourage collaboration in an equitable and inclusive culture. We seek talented individuals from all backgrounds to help us address a broad range of water and environmental issues. We prioritize our people, offering opportunities for professional growth, ownership and flexibility. That’s how we make a difference to our clients, people and planet.

Who we are looking for:

We are looking for a Senior Support Specialist to handle the day-to-day operational duties associated with hardware, software and operations of multiple systems. This includes support to end-users, troubleshooting, configuration, and account maintenance. This position will be a hybrid support role, with the expectation that the candidate will be in the office at least 3-4 days per week. The ideal candidate will be in either Andover, Canton, or Portland.

What You will be doing at Woodard & Curran:

• Setup and configure computer systems, telephony system access, and user accounts.
• Maintain daily performance of computer systems by installing, modifying, and repairing computer hardware and software.
• Provide technical assistance and support for issues related to computer, telephony system, software, and hardware.
• Respond to email messages, internal tickets and phone calls from customers seeking assistance and accurately document all Support requests.
• Walk users through the problem-solving process.
• Follow-up with users to ensure issue has been resolved.
• Train computer users.
• Install computer peripherals for users.
• Continually identify efficiencies for systems, processes, and procedures.
• Meet regularly with end-user groups to determine support needs and identify areas of technological need.
• Provide technical assistance and support for more complex issues related to computer, telephony system, software, and hardware.
• Analyze support trends and recommend actions based on findings. Mentors and trains junior level staff
• Build training programs and lead user training initiatives
• Continually identify efficiencies for systems, processes, and procedures. Implement findings into core IS systems.
• Provide technical consultation, training, and support to IS team members as designed by manager or director.
• Provide Mentorship to junior level staff
• The list of duties is not intended to be all-inclusive and other duties may be assigned as needed
  
  

What you need to succeed!

• High school diploma or general equivalence degree (GED).
• 5 years of experience in supporting users in computing environments.
• Possess a deep understanding of a Microsoft desktop application environment.
• Possess solid technical skills in computer hardware, software and computer operations techniques and procedures.
• Demonstrated experience supporting the following sets of systems: Microsoft Windows Desktop OS, Microsoft Office, Adobe Creative Suite, Wired or Wireless LAN technologies, DNS, DHCP Support, Microsoft Active Directory, AutoDesk Design Suite, Support Desk Management Suites.
• Valid Driver's License
  
  

$65,000 - $110,000 a year

• Pay range will be dependent on geographic location and experience level
  
  

Pay:

This position’s anticipated pay range is provided above; final exempt salary or non-exempt hourly pay will be dependent on experience level as well as considering a % based geographic differential based on where the final candidate will be working. Geographic differentials are used to recognize and reflect cost of labor differences between geographic markets.

Annual Incentive Bonus Opportunity:

Eligible positions may receive an annual cash bonus based on the role’s organizational level, and is represented as a percentage range of eligible earnings.

Benefits & Wellbeing

Retirement Savings:

• 401(k) Pre-tax or Roth Contributions: The company will match equal to 100% of the first 3% of salary contributed; all employees are eligible to participate in the 401(k) plan and are 100% vested in the value of their own contributions and any employer matching contributions.
  
  

Time away from work:

• Vacation time is provided to full and part-time regular employees. Vacation is accrued based on the number of hours worked per week as well as prior years of experience.
• Woodard & Curran offers paid sick time to eligible employees who are absent due to their own non-work related illness, injury, or medical procedure.
• Woodard & Curran provides up to 80 hours of Paid Parental Leave for child bonding in a 12-month period.
• Company-paid short- and long-term disability insurance from Sun Life to assist with replacing a portion of your income in the event of non-job-related illness or injury. Eligible employees are automatically enrolled and eligible immediately.
  
  

Coverage and support for your needs and well-being:

Personal and Family health: Company offers three medical plan options based on geography; plus HSA and PSA plans are available based on eligibility, additional options include dental and vision plans.

The company provides basic employee group life insurance and AD&D benefits; additional voluntary life insurance for employees and families is available through Sun Life.

WayForward powered by Dario: EAP Program combined with personalized mental health and wellbeing coaching.

LiveWell wellbeing program: credit incentive is available, up to $600 annually – nutrition and fitness reimbursement, and access to the Virgin Pulse wellness platform.

Education: Tuition assistance offers eligible employees up to 100% reimbursement of tuition, books, and fees up to $5250 per year for courses related to the employee’s job or planned career development.

Equal Employment Opportunity and Affirmative Action Statement

Woodard & Curran is an Affirmative Action and Equal Opportunity Employer. Individuals with Disabilities and Protected Veterans are encouraged to apply. We are committed to ensuring our employment practices are non-discriminatory and based solely on job-related factors. To read our entire Affirmative Action and Equal Employment Opportunity Policy Statement, click here . To view the Workplace Discrimination Is Illegal poster and supplement, click here .

If you have a disability and need a reasonable accommodation to apply, please contact Beth Sweitzer .

Diversity, Equity & Inclusion

We value diversity, equity, and inclusion and encourage individuals from all backgrounds to apply.

Woodard & Curran believe that complex teams working together in an equitable, inclusive space provide the best opportunity for achieving our vision of clean water, a safe environment, healthy communities, and happy people. Our success is tied to a culture that embraces our differences so everyone can bring their whole, authentic selves to work. When our people are supported to reach their full potential, we provide the most innovative, sound, and effective solutions.

Non-Solicitation Disclosure:

Please be advised that we do not accept unsolicited resumes or candidate submissions from recruitment agencies. Any resumes or candidate profiles submitted without a signed contract in place will be considered unsolicited and will not be eligible for any referral fees. Recruitment agencies must have a valid, signed agreement with our company prior to following the submission process to consider potential candidates.