What are the responsibilities and job description for the E-Commerce Coordinator position at Woodgrain?
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About Woodgrain :
Woodgrain is one of the top millwork operations in the world, with locations throughout the United States and Chile. With 70 years of quality manufacturing craftsmanship and service, Woodgrain is a top producer of mouldings, doors, and windows, as well as a premier distributor of specialty building products. Woodgrain Inc. is headquartered in Fruitland, Idaho with six divisions and over 45 manufacturing and warehouse facilities in the United States and South America. Since 1954, Woodgrain is proud to be family owned and operated.
PRIMARY ROLE
Position Summary
The National Account E-Commerce Customer Service Coordinator is the main point of contact for customers regarding E-Commerce orders and issues. They are responsible for performing the daily tasks of the E-Commerce Coordinator. They are responsible for building reliable and cohesive relationships with Woodgrain team members to drive success.
JOB EXPECTATIONS
Main Responsibilities Essential Tasks
- Work with the Warehouse team daily to process new orders
- Maintain accurate order statuses in CommerceHub
- Investigate aging and delinquent open orders
- Work with our Warehouse and Supply Chain teams to manage inventory levels
- Schedule larger orders to ship LTL
- Process returns and credits, as needed
- Communicate daily with Woodgrain team members and customers via in-person, email, or phone
- Provides back up to the National Account Customer Support Coordinator
JOB SPECIFICATIONS
Education and Experience
Knowledge
Skills and Abilities
To perform this job successfully, an individual should have an above average level of accuracy, discretion, attention to detail, and communication skills, both verbal and written. This individual is responsible for touching all aspects of the E-Commerce process for the National Account team; time management will be a top priority. The ideal candidate will be self-motivated and persistent, channeling these characteristics into building relationships that grow top line sales.
WORK ENVIRONMENT
Physical Requirements
Equipment & Machinery
Salary : $21.00
Summary of Company Benefits :
Woodgrain is an Equal Employment Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.
Woodgrain is a drug, alcohol, and tobacco-free workplace. All offers of employment are contingent upon pre-employment background and drug screening, and some positions require a fitness for duty test.
Salary : $21
