Demo

IT - Site Administrator

Woodgrain
Towanda, PA Full Time
POSTED ON 2/3/2025
AVAILABLE BEFORE 5/1/2025

Job Title :   IT Site Administrator

Location(s) : Newington, CT  |  Taunton, MA  |  Towanda, PA  |  Wilkes Barre, PA

Starting Salary :   $60,000 - $72,000  (depending on experience)

Employment Type :  Full-Time, Salary

Work Environment :  Hybrid  (4 days in-office, 1 day remote) , Monday through Friday 8am to 5pm

  • Flexibility to adjust scheduled work hours can be approved with manager)

Summary of Company Benefits :

  • Health, Dental, and Vision Insurance
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • 401(k) with 3% Employer Match
  • Group Term Life Insurance and AD&D
  • Employer Paid Long-Term & Short-Term Disability
  • Voluntary Supplemental Hospital and Accident Plans
  • Employee Assistance Program
  • 8 Company Paid Holidays & 1 Floating Holiday
  • Progressive Paid Time Off (PTO) Accruals
  • Annual Salary Incentive Bonus
  • About Woodgrain :

    Woodgrain is one of the top millwork operations in the world with locations throughout the United States and Chile. With 68 years of quality craftsmanship and service, Woodgrain is a top producer of mouldings, doors, and windows, as well as a premier distributor of specialty building products. Woodgrain Inc. is headquartered in Fruitland, Idaho with six divisions and over 45 manufacturing and warehouse facilities in the United States and South America. Since 1954, Woodgrain is proud to be family owned and operated.

    Job Summary :

    The IT Site Administrator plays a vital role in providing secondary level support to resolve IT issues for the assigned Woodgrain location. This position is responsible for maintaining high-quality services, equipment, and processes. The Site Administrator coordinates with other departments, such as infrastructure, to implement best practice solutions that are designed for their site.

    Duties & Responsibilities :

  • Install, maintain, and troubleshoot computer and communication systems, including LAN, WAN, Desktop PC, and telecom systems. Provide end user, network, server, printers, and computer peripherals (hardware and software) troubleshooting and support to assure all supported employees can access network and software applications.
  • Support smooth deployments of new applications, systems, or any additional hardware.
  • Provide timely responses to questions and concerns on incidents, changes, or projects regarding assigned locations.
  • Collaborate with other departments and stakeholders to provide project management support, technical deployment assistance, and insight on onsite services for production operability.
  • Perform incident management by creating, tracking, and updating incidents and requests more than what is required and ensuring accurate documentation of problem resolution and historical data is provided.
  • Requirements :

  • Bachelor's degree in a technical area such as Computer Science, Information Technology, or Business. Equivalent training and experience will be considered in lieu of a degree.
  • At least 2 years of previous experience and / or training in a similar IT service related position.
  • Ability to work in a fast-paced environment and manage multiple tasks and projects at one time.
  • Must be open to travel to other U.S. sites, as needed.
  • Additional Skills :

  • Experience with desktop / notebook computers and related operating systems, MS office, servers and other networking equipment, server software.
  • Excellent communication abilities and interpersonal skills to be leveraged across virtual platforms and in-person.
  • Strong customer service abilities and abilities to interact with professionalism, composure, and empathy.
  • Ability to review projects, problems, and manage time effectively to meet deadlines.
  • Strong analytical, troubleshooting, problem-solving, and root cause analysis skills.
  • Commitment to quality and achieving results that are oriented to detail and task completion.
  • Ability to effectively communicate in English, both verbally and in writing. Additional languages preferred.
  • Physical Demands :

    The physical demands and work environment are representative of a typical office environment. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. The employee must occasionally lift or move up to 25 pounds.   Travel :  This position does require travel to other Woodgrain locations, expected travel time is

    Applications will be accepted until the position has been filled.

    COME JOIN THE WOODGRAIN FAMILY!

    WeAreWoodgrain

    Woodgrain is an Equal Opportunity employer and is committed to providing equal employment opportunities to all qualified individuals. Woodgrain is proud to offer our employees a drug, alcohol, and tobacco-free work environment.

    All offers of employment will be contingent upon successful completion of a background verification and pre-employment drug screening. Woodgrain participates in the E-Verify program to confirm eligiblity of employment.

    All new hires must complete the Form I-9 and provide documentation to establish their identity and authorization to work in the U.S.

    Salary : $60,000 - $72,000

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