What are the responsibilities and job description for the Spa Coordinator at Luxury Day Spa Gaithersburg MD position at Woodhouse Spas?
Want to work at America's best day spa?
Ready to do what you love?
Ready to make a difference and be an important part of our Team?
Come join The Woodhouse Day Spas, voted America's best day spa in 2012 and 2013 by American Spa Magazine!
Purpose
The Spa Coordinator is responsible for the entire guest experience from booking of the appointment through completion of service, and with follow up on guest feedback. The Spa coordinator is responsible for conforming to The Woodhouse standards set forth in the Team member Handbook and Operations Manual and will strive each day to exceed our guest's expectations.
Responsibilities
- All front desk operations including check in / outs of guests and working regular desk shifts.
- Performs walk through of the entire spa throughout the day to ensure cleanliness, organization, and consistency
- Assist staff in dealing with any difficult and demanding guests to ensure guest satisfaction -Responsible for Front Desk staff scheduling
- Ensure the Front Desk reviews the Service Providers schedules for potential challenges and assists Service Providers with service preparations and clean-up when necessary-Update Front Desk schedules daily to ensure proper staffing based on business demands. Will always be thinking ahead to eliminate scheduling conflicts
- Educates Front Desk and Guests on spa services and retail products-Coaches and evaluates Front Desk spa staff to ensure that staff levels meet spa needs, there is a high degree of motivation and retention of current staff, and high standards of quality are maintained in the spa
- Ensures Front Desk takes inventory of retail products and supplies needed to run efficiently on a daily basis
- Is instrumental in the hiring process and training of front desk associates
- Is always recruiting talent for front of house positions and recommends top candidates for hire to the Manager
- Checks in daily with all front desk associates and sets consistent department meetings
- Maintains online guest satisfaction surveys and responds in a timely manner
- Assists with coordination and management of spa events to ensure the guests have an outstanding experience
- Is available days, nights, weekends and holidays
- Works directly with the Manager to uphold all spa standards and Front Desk protocols
At Woodhouse, our treatments curate moods, moments and memories that last well beyond our walls. But mood care isn't just a service we provide. It's a lifestyle we live. With a luxury environment, family mindset and ample opportunity for growth, Woodhouse provides a premier spa experience with the wellbeing of our team members in mind. Hone your skills. Grow your customer base. Join the team and feel the difference that providing real lasting care can make in your life today.
Want to be a Master of Mood Care?
We are seeking individuals who are passionate about caring for people. If you have outstanding skills in your field, as well as great organizational, communication and retailing skills, we have a spot fo you on the Woodhouse team.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.
