What are the responsibilities and job description for the Service Representative position at Woodland Direct?
Deliver Exceptional Customer Service at Woodland Direct!
Are you a customer-focused problem solver who thrives in a fast-paced environment? Do you have a passion for helping people while working with a supportive and knowledgeable team? If so, Woodland Direct has the perfect opportunity for you!
For over 20 years, we've been the leading provider of premium fire features, helping homeowners and businesses create the perfect ambiance. As a Service Representative, you'll be the first point of contact for our customers, providing expert guidance and ensuring a world-class customer experience.
What You'll Do
As a Service Representative (SR), reporting to the Sales and Service Managers, you will: Engage with customers via phone and web inquiries, providing expert support and solutions Deliver top-tier customer service by mastering the Woodland Sales and Service System Meet and exceed sales and service goals, ensuring every customer interaction is positive Manage leads and support tickets, ensuring timely and effective resolutions
Enjoy flexibility-onsite role with potential work-from-home options.
Why Join Woodland Direct?
Industry Leadership - Over 20 years of expertise in the fire industry Career Growth - Gain valuable certifications and technical sales skills Supportive Culture - Work in a team-oriented environment that values your contributions Competitive Pay & Benefits - Earn great compensation while making a difference Hands-On Training - Learn from industry-certified professionals and grow your expertise
If you're a strong communicator, love helping customers, and want to be part of a fast-growing industry, apply today and start your journey with Woodland Direct!
Woodland Direct Inc. is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, disability or any other characteristic protected by law. Woodland expressly prohibits any form of workplace discrimination or harassment based on any of these characteristics.
