What are the responsibilities and job description for the Concierge position at Woodland Heights?
Woodland Heights is looking for a Concierge to join our team!
Join a family-oriented team dedicated to the mission of providing quality care to seniors! At Woodland Heights Senior Living in Little Rock, AR, we believe that working with the senior population is not just a job, but a fulfilling opportunity. As a highly valued member of our team, you'll play a key role in providing heartfelt and meaningful service to our residents. We strive to create an atmosphere of dignity, respect, and fun. Join us as we embrace our goal of providing excellent service and care to our seniors!
We are seeking a candidate with a strong, positive attitude toward customer service to act as a Concierge for our senior living community. This person will have a genuine interest in geriatric care and be able to provide excellent service for this population. The right candidate will always strive to do the best job possible, to be creative, and to work toward accomplishing community goals. This is a great opportunity for those looking for an introduction to senior living!
Essential Job Duties:
- By phone or in person, greeting residents, families, guests, and team members with warmth and professionalism.
- Answering a multi-line phone system with professionalism and direct all inbound calls to the correct person.
- Respond promptly to inquiries, offer assistance, and provide residents and guests with information about community events, activities, and local amenities.
- Monitor community access, manage sign in book, and ensure that safety protocols are followed to promote a safe environment.
- Assist in the scheduling of transportation, food deliveries, event reservations, and work orders.
- Manage the lobby to ensure it is in a neat and orderly fashion.
- Manage resident deliveries such as packages, food deliveries, and more.
- Assist in minor administrative work.
Expectations/Education/Certifications:
- High school diploma or equivalent
- Must be able to communicate clearly in verbal and written English
- Strong organizational skills with attention to detail
- Friendly, approachable, and hospitality-focused attitude with professional phone etiquette
- Ability to work in a fast-paced environment
- Availability to work flexible hours, including mornings, evening, weekends, and holidays as needed.
