What are the responsibilities and job description for the Admissions Manager position at Woodland Park Zoo?

SALARY & FLSA : $77,969 - $102,139.95 per year; FLSA exempt

The $77,969 annual starting pay is structured to be competitive and may extend up to $85,000 reflecting our commitment to offering competitive compensation to qualified candidates.

OPENING DATE : 02 / 21 / 2025

CLOSING DATE : 02 / 28 / 2025

JOB TYPE : Regular, Full-time

UNION : Non-Represented

OPENINGS : 1

LOCATION : Onsite

DEPARTMENT : Admissions

This schedule for this position is 5 days a week including one weekend day.

HOW DO YOU ZOO?

More than 1.3 million people visit Woodland Park Zoo each year. We connect people with wildlife and remind them of what's at stake in our changing world. Our job is to motivate people to take action and provide them with the tools needed to join us in saving endangered species. Working for the zoo means upholding our mission, "To save wildlife and inspire everyone to make conservation a priority in their lives." Apply today and show us how you zoo.

WHO YOU ARE

As our new Admissions Manager, we know you will be successful in this role because you are :

A skilled leader and mentor : You manage teams with confidence, delegate effectively, and provide constructive feedback to help employees reach their full potential while fostering a collaborative and positive work environment.
Business-savvy and results driven : You have a solid understanding of business operations, effectively apply sales and revenue strategies, and contribute to achieving financial and organizational objectives.
Organized and adaptable : You excel in time management, juggle multiple tasks with professionalism, and manage projects efficiently while staying focused on continuous improvement.
An empathetic communicator and problem solver : - You handle conflicts with empathy and inclusivity, communicate clearly with staff and guests, and address challenges proactively to maintain a safe, welcoming environment.

YOUR PRIMARY RESPONSIBILITIES

Effectively manage direct reports and indirectly oversee all front-line Leads, Associates, and Attendants. Ensure that acceptable levels of performance are maintained through positive motivation and coaching of employees.

Continuously evaluate and adjust staffing for a large department with both temporary and regular employees. Work alongside People & Culture for adherence to legal and / or new zoo policy guidelines.

Make recommendations for improvement based on needs of the business and serve as a voice for employees.

Work closely with other zoo departments to plan, coordinate, implement, promote, and evaluate a variety of guest experience projects and operations.

Lead various teams in developing safe and efficient processing of guests on large attendance days and special events. Coordinate onsite member services with the Membership team and help suggest and evaluate improvements to the membership program.

Responsibly administer the annual budget for Admissions and other related departments and maintain strict fiscal control over departmental expenditures.

Assist the Customer Service Director in developing and managing the Admissions annual budget.

Contract and manage third-party (non-presence) vendors and their annual contracts and operations

Establish annual goals and standards of performance for fiscal and programmatic operations relating to Admissions and oversee the development of ongoing financial and operating / performance reports.

Assist senior leadership with development and implementation of long-range strategic priorities and goals for Admissions and effectively communicate the vision.

Ensure clear communications and maintain good relationships with and across departments in order to support overall organizational goals.

Participate on various special project and charter teams as a departmental representative.

Actively participate in ongoing elements of increasing guest safety and security.

Develop and deliver presentations to various audiences in order to promote and / or provide information about the zoo.

Work and interact with visitors for continuous evaluation of overall guest experience picture to reinforce customer service standards across the zoo.

PREFERRED QUALIFICATIONS

Ability to speak a language in addition to English.

Experience with point-of-sale software programs.

Washington State Driver's License.

QUALIFICATIONS

Bachelor's degree (B.A. or B.S.) from an accredited four-year college or university

Three (3) or more years related experience and / or training; or equivalent combination of education and experience.

Demonstrated experience managing people and functional areas / departments in a customer service-oriented environment.

Excellent oral and written communication skills with strong listening skills.

Competency in Microsoft Windows and Office tools (e.g. Word, Outlook, Excel, PowerPoint), database management software packages, and internet research.

Ability to read, interpret, explain, and enforce policies to staff, and the general public in a clear and confident manner.

Working knowledge of accounting systems and processes.

Successful applicants must live and work in Washington State to perform this role.

Applicants must be at least 18 years old

BENEFITS

The Woodland Park Zoo offers a comprehensive benefits package for full time staff including :

Medical, dental, and vision HMO and PPO plans for you and eligible dependents

11 paid holidays and 4 personal holidays

Accrue 12 vacation days and another 12 days of sick leave your first year

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Tuition reimbursement

Free zoo membership that includes zoo admission and discounts after 90 days

4 complimentary tickets per year plus other discounts and perks

Free staff parking

403(b) Retirement Plan

SELECTION PROCESS

Application : Please include a resume with your application through our Zoo Careers site at zoo.org / jobs. Please be sure to list or upload copies of all relevant training and certifications on your application. The zoo may review existing application pools to fill this position or use this pool to fill future vacancies.

This opportunity is open to all candidates that meet the qualifications. Woodland Park Zoo values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. The zoo encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, 2SLGBTQ, people with disabilities, veterans, and those with diverse life experiences. Woodland Park Zoo is committed to providing access and reasonable accommodation in all its services. If you need accommodation in the application or interview process, please contact our recruiting team at careers@zoo.org.

Screening : We will review applications, and selected candidates will be invited for virtual or in-person interviews.

Offer : Job offers are contingent on the verification of credentials and other information required by the employment process including the completion of a background check.

Salary : $77,969 - $102,140

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