Valet Attendant

Overview

Drive, park, and retrieve guest/visitor vehicles as they arrive and depart from the Woodlands Resort, courteously, safely, and efficiently according to the hotel's standards.

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies/services and procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Maintain knowledge of Scheduled daily activities, Daily arrivals/departures, house count, Features and services provided by the hotel, Hours of operation of each outlet, Parking facilities, layout, hours of operation, prices, and procedures.
• Direct attention to Door Person to receive signals.
• Greet arriving guests/visitors; bid farewell to departing guests/visitors and invite them to return.
• Assist guests and visitors into and out of their vehicles.
• Communicate parking procedures to guests/visitors.
• Assist guests with loading/unloading luggage into and out of their vehicles.
• Provide legible claim tickets to guests for their luggage.
• Take possession of and park vehicle.
• Document location of vehicles parked in parking facility.
• Ensure security of vehicle and its keys. Date/time stamp vehicle parking ticket and file.
• Check with the Supervisor or Valet Parking Cashier for further parking needs or next assignment.
• Remain at assigned post while not parking vehicles. Hold vehicles at hotel entrance areas.
• Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces.
• Answer department telephone within 3 rings using correct greeting and telephone etiquette.
• Document phone requests for retrieving vehicles as specified; record time of completion.
• Receive vehicle claim ticket from guest and ensure proper validation; relay validation/payment procedures to guest.
• Follow department procedures for retrieving a vehicle without a guest claim ticket.
• Retrieve guest vehicle keys from secured location and retrieve guest's vehicle from parking facility.
• Release vehicle to guest upon proper authorization of claim tickets.
• Open vehicle doors, assist guest into the vehicle, and close doors.
• Upon request from guest, wash vehicles, dispense gas or oil.
• Relay accurate directions to guests/visitors on inquires regarding destinations within the local area.
• Monitor all parking areas/levels; report any vehicle/safety hazards; unauthorized personnel or potential security problems to Manager.
• Follow designated procedures for vehicle accidents, breakdowns, and incidents. Graveyard shift: Complete nightly audit of parked vehicles with parking claim tickets, resolve discrepancies and submit list for charges to be posted by Night Auditor. Graveyard shift: Reorganize vehicles in parking facilities and keys to prepare for the following day's parking business.

Qualifications

• Valid (state) drivers license. Excellent driving record.
• Thorough knowledge of local areas and roads.
• Experience in driving vehicles. Fluency in English both verbal and non-verbal.
• Able to drive all types of vehicles. Compute basic arithmetic.
• Provide legible communication and directions. Ability to: Drive all vehicle types, Provide legible communication and direction, use a beeper/radio, Focus on guests' needs. Prioritize, organize, and make good judgments.
• Maintain concentration and think clearly under all driving conditions.
• Work in variable weather conditions. Ensure security of vehicles and hotel property.
• Maintain confidentiality of guest information and pertinent hotel data. Perform assignments with minimal supervision.
• Work cohesively with co-workers as part of a team.

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