Front Desk

Nestled in the scenic Pocono Mountains of Pennsylvania, Woodloch Resort encompasses an award-winning family resort (Woodloch Pines), championship golf course (Woodloch Springs) and a luxury destination spa (The Lodge at Woodloch).

Owned and operated with pride by the Kiesendahl family since 1958, the concept of family is truly at the core of Woodloch and is key to its longtime success. Woodloch Pines was voted by TripAdvisor as the number one family resort in the United States and remains committed to its original mission to “treat all guests as if they were company in their own homes.” Staff members are no exception to this rule.

Employees work hard and are passionate about what they do and why they do it. Staff can attest to feeling as though they are as much a part of the fun of being on vacation as the guests. With our unique activity program, abundant amenities, and outstanding nightly entertainment, your family, friends, and co-workers are guaranteed to be engaged, energized, and enthusiastic!

Why Work at Woodloch Front Desk:

• Challenging and fun work environment
• Fast pace atmosphere
• Guest Interactions
• Mostly really happy positive interactions, people love it here and love to vacation.
• Interdepartmental Relationships
• Front Desk has to have a pretty good understanding of every department, we are constantly communicating and building relationships with employees outside of our department.
• Teamwork, supportive/close knit team
• Management and Owners that truly care about you as an individual and the company as a whole
• Flexible Schedules with AM, PM, and Overnight shifts
• Beautiful Surroundings
• Ability to problem solve, often turning something negative into something positive
• PTO, Health Benefits, 401K available
• Overtime available
• Advancement Opportunities
• WL Employee Discount Card- offers substantial discounts for over 50 surrounding businesses
• Access to Pines Property gym free of charge
• Staff appreciation events
• Winter Frolic
• Holiday Parties

GENERAL PURPOSE OF JOB: To take care of the guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Check-in guests
• Check-out guests
• Summons luggage assistance to assist guests with luggage
• Sorts and distributes incoming mail
• Cashier
• Communicate changes to appropriate departments
• Opening and posting charges
• Print guests’ bills and collect payments, and verify guest’s credit cards
• Answer switchboard and transfer to appropriate departments or guest
• Prepare reports
• Maintains lobby area and coffee station

SUPERVISORY RESPONSIBILITIES: This job requires no supervisory responsibilities.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: There is no prior experience or training required to perform the essential functions of this job.

LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but involved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS: This position requires no certificates, licenses, or registrations to perform the essential functions.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee must also, at times, sit, climb or balance, and stoop, kneel, crouch or crawl.
• The ability to lift or exert force up to 25 pounds is helpful to perform the essential functions of this job. It is also helpful if the employee meets the following vision requirements; close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working at this job, the employee encounters a very loud work environment, especially on busy check-in, check-out days.

CULTURE:

• Woodloch takes pride in having exceptional staff with a great work culture in a beautiful setting (lake side!)
• We promote teamwork and cooperation
• We celebrate our staff with appreciation/holiday parties

BENEFITS:

• Comprehensive dental, vision and health insurance
• Life and pet insurance
• Pension plans and 529 plans
• Complimentary birthday dollars
• Free use of many facilities, sports complex discounts, wellness programs
• Dozens of local employee retail discounts