Claims Support Specialist

WoodmenLife is looking for a Claims Support Specialist to join our team! We are currently searching for a Claims Support Specialist to join our team. The Claims Support Specialist handles all the administrative duties for Life Claims that includes but not limited to: coding certificates on all new deaths and assigning claim numbers.  Enters and retrieves information from the system, updates claim registers and distributes work to the section.  Makes calls to Funeral Homes verifying pertinent information in order to process claims with face amounts that qualify as “quick” claims.  Handles incoming e-mail messages from internal and external customers requesting information about claims.  Processes paperwork from Claims Examiners.     WoodmenLife is one of the best places to work in Omaha with over 130 years of service. As a member of the WoodmenLife family, you’re joining others who share your commitment to family, community and country. Through WoodmenLife, you’ll have opportunities to give back locally and honor those who make an impact. As a not-for-profit life insurance company, we’ve been helping to protect the financial future of families, making a difference in hometowns across America since 1890. We offer a variety of benefits ranging from health, dental, vision, 401K, life insurance and much more. Apply today to learn more!  We are looking for someone to:     Determines product type and assigns claim number in system for death claims, keeps claim registers updated, codes certificates on all new deaths, builds tracking (wipr) files and distributes work to the section. Receives death notice through email or AWD. If no date of death is provided researches claims so that the computer system can be properly documented. Reviews deceased product portfolio to determine how many certificates are in force and evaluates other relationships the deceased may have to other certificates. Makes calls to Funeral Homes verifying pertinent information in order to process claims with face amounts that qualify as “quick” claims.  Receives incoming e-mail messages from internal and external customers requesting information about claims.   Continually reviews and analyzes the workflow to provide efficient service and meet service level goals.  Makes recommendations for changes that enhance the process and improve customer service. Adheres to Core Operation’s Behavioral Standards including focusing on solutions, being open to feedback and dialogue, taking initiative, and be involved and accountable. Meets expectations for attendance and punctuality in accordance with the expectations established by your supervisor and WoodmenLife policy. Performs other duties as assigned by management. Ability to work overtime as assigned by management.   Essential Job Skills High school diploma or equivalent education/experience. Strong computer skills with typing 40 wpm with emphasis on accuracy. Excellent written and verbal communication skills. Ability to analyze, interpret, and clearly communicate information to others. Possesses knowledge of Organization products.   Possesses in-depth knowledge of policies and procedures for area. Ability to multi-task with high work volumes. Self-motivated. Demonstrated problem-solving and decision-making skills. Ability to work with a high level of concentration and attention to detail. Ability to organize and prioritize work to effectively meet deadlines.   WoodmenLife offers a competitive compensation package and a comprehensive benefits package. More information about our benefits can be found at https://www.woodmenlife.org/careers/home-office/benefits/. As part of WoodmenLife’s employment process, candidates will be required to complete a criminal background check, credit check (where required for position), Fingerprint check (where required for position), drug screen and reference checks. Any offer of employment will be contingent upon successfully passing the above. WoodmenLife is committed to excellence in diversity by creating an inclusive work environment that values and respects all individuals. We welcome and embrace associates, regardless of background and beliefs. WoodmenLife respects every associate’s unique perspective and contribution. We are committed to creating an inclusive environment that values differences, and creates opportunities for growth, leadership and service. This commitment includes providing equal opportunity in recruitment, employment and promotion, training and community outreach. WoodmenLife is also dedicated to strengthening the communities in which its employees live. APPLICANTS WITH DISABILITIES SHOULD ADVISE THE HUMAN RESOURCES DEPARTMENT AT THE TIME OF APPLICATION IF SPECIAL ACCOMMODATIONS ARE NEEDED.Woodmen of the World Life Insurance Society (WoodmenLife) is an equal opportunity employer.

Salary : $15 - $20