Outside Services Attendant

Job Summary

The Outside Services Attendant is responsible for all activities related to outside member/guest services. Activities may include but is not limited to: serving as a valet in the bag drop area, transporting golf bags from the parking lot and/or bag storage area to and from golf carts, cleaning clubs, staging and/or returning golf cars, performing practice range duties, cleaning and maintaining golf cars, etc. Responsibilities also include greeting and interacting with members/guests and providing information and/or assistance as appropriate.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily and demonstrate the Districts core competencies consisting of financial accountability, integrity/ethics, job knowledge, policies & procedures compliance, work quality, risk management/safety, District/Department vision and values, adaptability/flexibility, dependability, teamwork, interpersonal skills, and productivity.

Essential Duties

• Bring carts from cart shelter to cart staging area. Ensure that carts are clean, operating properly and are properly equipped with towels, pencils, score cards, tees, sand/seed mix bottles, ice water, etc. Report any repair problems to the supervisor and Golf Maintenance Crew Leader.
• Perform valet duties in the bag drop area including greeting and interacting with members/guests, removing golf bags from cars, and providing information, directions and/or assistance as appropriate.
• Transport golf bags from the bag drop area or bag storage room and load onto assigned golf carts.
• Greet golfers returning from the course, clean golf clubs, unload golf clubs from carts and assist with transporting and loading into vehicles or returning bags to the storage area as appropriate.
• Return golf cars to the cart storage area. Remove towels, pencils, score cards, tees, trash, etc., from carts and save reusable items. Wash cart with pressure cleaner, park cart and connect charger cable.
• Perform practice range duties including transporting range balls to each end of range and filling appropriate containers, cleaning and maintaining the tee area, repositioning bag stands or barriers, removing trash from receptacles, refilling water jugs, operating the ball picker on the range, washing range balls, etc.
• Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Customer Service

• Maintain knowledge of emergency procedures, location of emergency equipment, and reporting procedures. Provide emergency assistance to golfers and other guests as necessary according to company procedures.
• Be ready and enthusiastic to help or assist our members and guests in any way you can.
• Understand Village Greens products and services.
• Handle service problems politely and efficiently while following established procedures.
• Be available for customers and enforce golf course procedures in a professional manner

Appearance

• Wear proper staff uniform at all times including name tag.

Cooperation & Attitude

• Display a positive attitude and work as part of the golf course team.

Communication

• Advise supervisor of any complaints as soon as they occur.
• Communicate well with customers, staff, members, and management.
• Use appropriate time keeping method/system to accurately record time worked in accordance with policy/procedure.

Pay Range

• $15.00 per hour

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and demonstrate the competencies listed above in addition to the following:

• Experience in the golf industry preferred.
• Excellent verbal and written communication skills. Able to use two-way radio for communication as well.
• Ability to visually inspect all work areas, golf course and grounds
• Ability to see players on the golf course, and to follow the flight of golf balls
• Ability to retrieve, read, and interpret information from technological resources.
• Good time management and organizational skills to effectively perform and prioritize job responsibilities.
• Ability to effectively adjust to stressful situations.
• Ability to work effectively with the general public, cooperating agencies, businesses, organizations, civic groups, and park district employees.
• Ability to read, understand, remember, and interpret routine documents such as safety rules as well as communicate information therein.
• Ability to understand, remember, and apply common sense to carry out instructions furnished in written, oral or diagram form.
• Ability to identify and respond quickly to emergency situations.
• Ability to effectively problem solve and adapt to change.

Education & Training

• Minimum of a High School diploma or GED preferred.

Certificates, Licenses, Registrations

• Valid drivers license is required for driving carts.