Collections Manager

The Collections Manager oversees the firm’s collections activities. This role is responsible for developing strategies and implementing processes to reduce outstanding debts and ensure the timely collection of payments from clients. The Collections Manager reports to the Director of Billing & Collections and coordinates with other members of management to enhance the overall billing and collections efforts in order to meet firm financial goals.

This is a full-time, non-exempt position, with the ability to work remote, hybrid, or fully on site in any of our five offices in Virginia. The anticipated work schedule for this position is Monday – Friday, 8:30 AM – 5:00 PM, with an unpaid lunch, for a total of 40 hours per week.

Required Qualifications

• Three (3) years of experience in collections or accounts receivable management at a law firm.
• High proficiency with billing and collections software platforms.
• Familiarity with industry-specific collections best practices.
• Ability to resolve problems and concerns with a high level of professionalism.
• Excellent communication skills, both written and verbal, with the ability to effectively interact with clients, colleagues, and external stakeholders.
• Ability to organize and utilize data to report on performance and goals.
• Exceptional organizational skills and attention to detail.
• High level of discretion and confidentiality in handling sensitive client information.
• Commitment to providing excellent customer service and representing the Firm in a professional and courteous manner
• Proficiency with Microsoft Office Suite.

Responsibilities

• Oversee all collections processes for the Firm, including the implementation of policies and procedures to ensure accurate and timely collections of payments.
• Monitor the aging of accounts receivable and take necessary action on overdue accounts.
• Participate in trainings and meetings regarding 3E and e-billing Hub software.
• Participate in testing new software and assisting with correcting any information in current system needed for the 3E software and e-billing Hub.
• Communicate effectively with billing coordinators and client representatives to address questions, resolve collections issues, and ensure client satisfaction.
• Work with the Director of Billing & Collections to conduct analysis of recurring collections issues and implement corrective actions.
• Negotiate payment arrangements, settlements, and dispute resolutions when necessary.
• Provide training and support to attorneys, staff, and billing personnel on collections processes.
• Collaborate with internal departments to streamline the billing workflow and resolve any billing-related issues efficiently. Coordinate with external vendors and service providers as needed.
• Stay informed about industry best practices, changes in relevant regulations, and advancements in collections technology.
• Proactively identify opportunities to enhance processes, reduce inefficiencies, and optimize performance.
• Ensure compliance with debt collection laws and regulations.
• All other duties and responsibilities as assigned.

Benefits Include:

• Medical Insurance
• Paid Time Off
• 401(k) matching
• Paid Holidays
• Dental Insurance
• Vision Insurance
• Life Insurance

Physical Demands

• Ability to sit or stand for long periods of time.

Work Environment

• Remote or Professional office setting.
• Occasional travel to attend trainings may be required.

Applications

Woods Rogers is an equal opportunity employer. Review of applications will begin immediately. This position will remain open for applications until filled.