What are the responsibilities and job description for the Operations Support Manager position at Woods Supermarkets Inc.?
Job Title: Operations Support Manager
Description: To manage the front-end to achieve maximum sales and profit, and to ensure quick, efficient customer service, while minimizing labor costs.
Reports To: Store Manager
Woods Workplace Culture
At Woods Supermarket, the teammates’ role is more than just a job, it’s an opportunity. Teammates gain life experience that goes far beyond just serving great products in a friendly and fun environment. Woods Supermarket is an opportunity for people of all ages and backgrounds. We are looking for hard-working, team-oriented, friendly, and honest people. Perks of being a Woods Supermarket Teammate include flexible hours, a teammate discount, and competitive pay & benefits!
Successful Teammates will conduct themselves in a positive attitude and truthful character demonstrating D>E service and our Hospitality 4.
Responsibilities:
- To assist the Store Manager in total operations of the store. Will open/close and manage the total store as needed, typically 2 nights weekly.
- To oversee the writing of the weekly schedule for the entire store. To monitor and react to the labor budget and needs each week on a daily basis.
- OSM owns the customer service image that our customers have of the store. From the condition of the parking lot, condition of the cleanliness of the store to the service the customers receive throughout the store.
- OSM is the compliance officer for the store when it comes to AML (Anti-money laundering) compliance. The OSM must make sure the store is following all of the guidelines with money order sales and check cashing.
- OSM oversees the training of the front end employees to ensure that they have been properly trained.
- To monitor front-end service and call for additional front-end help and/or open express lanes when necessary.
- To be observant of security problems and develop methods of prevention (vendor receiving, employee theft, shoplifting).
- To maintain a regular cleaning and housekeeping program for the front-end area.
- To ensure that store opening and closing accounting procedures are followed.
- To ensure that:
- Front-end personnel are aware of new produce items, policies, procedures, rules, etc.
- Pricing coordinator is notified of all not-in-files and price discrepancies
- Change drawers are always locked and replenished when needed.
- To prevent loss of money and merchandise by insuring that cashiers remove b items from the bottom of the cart, handle products carefully and complete price checks on not-on-file items. To correctly identify produce, accurately count money, and use store procedures for the acceptance of coupons, EBT, credit/debit cards, charge sales and checks.
- To monitor cashier:
- Accuracy, speed and productivity
- Over & shorts
- Courtesy and friendliness
- Adherence to dress code
- To assure the safety of self, customers and co-workers by understanding and practicing store safety rules and notifying a store manager of any potential hazard immediately.
- To perform miscellaneous tasks assigned by the store manager, substituting for absent workers and performing any additional tasks necessary to provide products and services to customers during peak periods of business.
- Oversee DSD operations, store pricing, and central operations
- Manage employee transfers, both store to store and department to department
- Monitor and manage weekly receiving reports
- Understand receiving operations and be able to receive product
Work Environment:
- Inside work with extreme variations in temperature, dust, humidity from entrance/door.
Qualifications:
Required:
- Able to give/receive complex verbal instructions/descriptions to/from supervisors/co-workers/employees concerning store/department policy/procedures and use of equipment.
- A stable work and educational history.
- Basic mathematical ability (add, subtract, multiply, divide). Able to count and verify customer change, checks, WIC, size/count, and coupons.
- Able to bag customer purchases so that products will stack without damage (spatial relationship).
- The ability to read and write English; able to perceive instructions, merchandise labels, warehouse order codes, numbers, reports, printed paper and forms.
- Make judgments concerning employee scheduling, order of product/supplies, hiring/supervision of employees, merchandising plans, operational policies and procedures and the sales/promotion of merchandise.
- Good interpersonal communications.
- Open Availability
- Moderate computer skills and the ability to manage technology on a screened device
Preferred:
- High school diploma or equivalent.
- Prior front end experience.
Physical Demands
All teammates may be regularly required to perform the following motions:
- Sit
- Stand
- Stoop
- Squat
- Bend
- Reach
- Push
- Pull
- Grip
- Twist
- Lift
- Climb
- Carry
- Walk
- Kneel
Every position title at Woods Supermarket has a physical requirement classification. The teammate must be able to perform the above motions “frequently” and “occasionally” under the strength level highlighted on the positions job description/physical capacity release form. Teammates performing in these roles are required to meet the minimum physical capacity so that they may safely perform their job duties with or without reasonable accommodation.
Classification
Occasionally
Frequently
Sedentary
- -10lbs
Light
- -20lbs
- -10lbs
Medium
20lbs-50lbs
10lbs-25lbs
Heavy
50lbs-100lbs
25lbs-50lbs
Very Heavy
100lbs
50lbs
- = Negligible Weight
Teammates age 18 and older may be required to safely handle and operate the following:
- Case cutter
- Utility knife
- Forklift (with proper certification)
- Pallet jack
- Compact Baler
Teammates age 18 and older who work in food prep areas may be required to safely handle and operate the following:
- Slicer
- Oven
- Fryer
- Knives
- Mixers
Safety:
- The teammate will not use drugs or alcohol on the job.
- The teammate will not create a direct threat to the health and safety of others on the job.
Woods Supermarket is committed to equal opportunity for all teammates and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon Woods Supermarket’s receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.
I have read the Job Description and am able to perform the job responsibilities and tasks of the job as described:
_______________________________ __________________________
Signature Date
