What are the responsibilities and job description for the Homeowner Support Representative position at Woodside Homes?
About Us:
At Woodside Homes, we believe that every home should be a reflection of its owner's unique style and personality. That's why we're dedicated to delivering high-quality homes that exceed our customers' expectations.
As a leading homebuilder in the United States, we've built a reputation for excellence and innovation. Our partnership with Sekisui House allows us to bring new ideas and technologies to the table, ensuring that our customers receive the best possible service.
The Role:
We're looking for a highly skilled and motivated individual to join our team as a Customer Care Representative. This role requires someone who is passionate about delivering exceptional customer experiences and has a strong background in customer-facing roles or construction management.
Key Responsibilities:
- Deliver exceptional customer experiences through timely and effective response to warranty concerns.
- Collaborate with cross-functional teams to ensure customer satisfaction.
- Develop and maintain a deep understanding of warranty scopes of work and cost controls.
- Define and implement warranty standards for buyers, working closely with the Construction Superintendent to deliver high-quality homes.
- Hold individuals accountable for expenses and back charges, adhering to Woodside policies and procedures.
