Lexington, TX Retail Manager

Description

Retail Center Manager

Direct Report: Vice President of Operations

Primary Roles:

• Hires and train as needed to ensure adequate personnel is on hand to provide outstanding customer service.
• Organizes and oversees the schedules and performance of store employees.
• Supervise, train, and assist employees like Sales Representatives, Retail Store Clerks, Order Pullers, Forklift Operators, Delivery Drivers, and Dispatchers in customer service, store maintenance, delivery, dispatch, and product promotions.
• Implement cross-training of employees and Assistant Managers to always maintain productivity.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees in accordance with company policy.
• Maintain safe and organized retail center.
• Maintain accurate employee personnel and training files.
• Organize and report on monthly safety meetings.
• Manage all controllable costs with a view to maintaining profitability.
• Maintain proper inventory levels, ensure stocking, implement purchasing plans, and maintain contact with corporate buyers and suppliers to ensure maximum efficiency in meeting sales goals.
• Maintain appropriate shrink/cull levels in accordance with sales and gross profit.

Duties/Responsibilities:

• Provides leadership to the assigned location, overseeing retail activities, delivery activities, and store.
• Reviews and analyzes sales and operational records and reports; uses data to project sales, determine profitability and targets, and to identify potential new markets or customer targets.
• Collaborates with Sales manager to develop sales goals for each location, monitors progress toward those goals, and develops strategies to attract and retain customers.
• Collaborates with Marketing manager on marketing programs and promotions to increase sales and/or introduce new products and services.
• Identifies opportunities for improvement in the store; designs and implements training, strategies, policies, goals, and other resources to maximize productivity and morale.
• Schedules and directs regular sales meetings and events to share information, set and revise goals, and to increase morale.
• Collaborates with executive leadership to develop territories, sales quotas, and strategies.
• Monitors and approves store expenses.
• Maintains knowledge of market, competition, and best practices and trends in sales techniques and strategies.
• Performs other duties as assigned.

Qualifications

Required Skills/Abilities:

• Strong verbal and written communication skills.
• Excellent sales and customer service skills, with proven negotiation skills.
• Excellent supervisory and leadership skills.
• Thorough understanding of company’s products and/or services, and those of immediate competitors in the surrounding market.
• Ability to communicate and connect with retail, contractor, and commercial customers.
• Ability to accept coaching and implement corrective actions from supervisors and peers to meet established goals.
• Proficient with Microsoft Office Suite or related software.

Education:

• Bachelor’s Degree 2 years of Woodson experience or other similar retail experience OR
• High School Diploma (or equivalent) 3 years of Woodson experience or other similar retail experience.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must be able to occasionally travel to other territories or to trade shows.