What are the responsibilities and job description for the Front Desk Agent position at Woodspring Suites Medical Center?
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in delivering exceptional customer service and ensuring a positive experience throughout their stay. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to handle various guest inquiries efficiently.
Duties
- Welcome guests upon arrival and assist with check-in and check-out processes.
- Provide information about hotel services, amenities, and local attractions.
- Handle reservations, cancellations, and modifications accurately.
- Manage guest accounts and ensure all billing is processed correctly.
- Respond to guest inquiries and resolve any issues or complaints promptly.
- Conduct night audits as required to ensure accuracy in financial reporting.
- Maintain the front desk area in a clean and organized manner.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Utilize phone systems effectively for communication with guests and staff.
Experience
- Previous experience in guest services or front desk operations is preferred.
- Familiarity with hotel management software is a plus.
- Background in hospitality management or related fields is advantageous.
- Strong customer service skills with an emphasis on guest relations.
- Ability to work flexible hours, including nights and weekends as needed.
- Excellent communication skills, both verbal and written.
- A proactive approach to problem-solving in a fast-paced environment.
Join us in providing outstanding hospitality experiences for our guests!
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Evening shift
- Overnight shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Chandler, AZ 85286 (Required)
Work Location: In person
Salary : $18
