What are the responsibilities and job description for the Part-Time Front Desk Associate position at Woodspring Suites?
A WoodSpring Suites Front Desk Agent is primarily responsible for greeting guests, managing check-ins and check-outs, assigning rooms, handling reservations, processing payments, and providing excellent customer service throughout the guest stay, all while maintaining a professional demeanor and adhering to established hotel policies; this role often includes tasks like managing room assignments, addressing guest inquiries, and ensuring accurate guest records. Key responsibilities may include:
- Guest Welcome and Check-in: Greeting guests upon arrival, verifying reservations, and efficiently processing check-in procedures including collecting payment and issuing room keys.
- Room Assignments: Assigning rooms to guests based on availability and guest preferences.
- Reservation Management: Taking phone and online reservations, confirming details, and managing room availability.
- Check-out Process: Handling guest departures, presenting final bills, and collecting payment.
- Guest Service: Addressing guest inquiries and requests promptly, providing information about hotel amenities and local attractions.
- Administrative Tasks: Maintaining accurate guest records, logging relevant information into the property management system, and completing necessary paperwork.
- Cash Handling: Accurately handling cash transactions and balancing cash drawer.
- Communication: Maintaining clear and professional communication with guests, colleagues, and other departments.
Required Skills and Qualifications:
- Excellent customer service skills and a positive attitude
- Strong communication and interpersonal abilities
- Ability to work independently and as part of a team
- Basic computer proficiency and familiarity with hotel management systems
- Flexibility to work varying shifts including weekends and holidays
- Prior experience in a customer service role, ideally within the hospitality industry, is preferred
Job Type: Part-time
Pay: $12.00 - $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- No nights
People with a criminal record are encouraged to apply
Ability to Commute:
- Coralville, IA 52241 (Required)
Ability to Relocate:
- Coralville, IA 52241: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $14
