Front Desk Manager

One of the most beloved resorts in New England, The Woodstock Inn & Resort is seeking a Front Desk Manager to lead the overall efforts of the Woodstock Inn Front Desk. Responsible for scheduling and systems management while achieving the overall performance standards of the department in the areas of guest hospitality, safety, and general ambience.

• Leads the overall efforts of the Woodstock Inn Front Desk.
• Responsible for scheduling and systems management while achieving the overall performance standards of the department in the areas of guest hospitality, safety, and general ambience.
• The Front Desk Manager is fluent in all processes for which each Front Desk agent is responsible.
• Be responsible for department standards training program.
• Document training and coach employees on trained tasks.
• Review and keep current all departmental procedures and standards for all positions.
• The Front Desk Manager is fluent in all processes for which each Front Desk agent is responsible.
• Monitor and coach job performance of Front Desk Agents.
• Test and coach employees’ knowledge of resort services, amenities, and activities;
• Responsible for performance reviews and evaluations of all team members within the department.
• Maintain expert knowledge of all services provided by the resort and how to suggest, promote and arrange utilization of those services to maximize resort revenue and guest satisfaction.
• Attend all training workshops required for managers and supervisors.
• Maintain expert knowledge of local Woodstock and regional activities and services, maintaining positive and active relations with key local providers (i.e., florists, limousine and taxi services, restaurant contacts, hair and spa services, babysitters, etc.)
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Assist in maintaining online information available to resort staff, including Daily Guest Bulletin, & Daily Resort Bulletin board.
• Adhere to all cashiering procedures.
• Attend and participate in the following meetings: Weekly meeting with Director of Guest Services, Pre-Conference meetings, as scheduled.
• Ensure communication of daily events, occupancy level, VIPs, group functions, etc. with Front Desk employees at the start of each shift.
• Maintain an attitude of cooperation with other management personnel toward the Company.
• Model good attitude and sense of pride for employees.
• Maintain a personal program of priorities and goals with objectives for self-development.
• Assist Front Desk, PBX, Guest Services, and Bell staff, as needed to ensure timely and exceptional guest service.
• Provide guest room and resort tours.

We offer great resort privileges, discounts, and free employee meal to all employees. Those hired into full time positions are eligible after an initial waiting period for a competitive benefits package that includes * Medical, Dental, and Vision Coverage, * Disability & Life, * Paid Time Off, * 401k Retirement Plan with Employer match