IT Support Analyst

Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven, while maintaining the highest professional and ethical standards.

We are steadfastly committed to attracting the best talent across our communities creating a rewarding workplace. Together we are fulfilling our purpose to design and deliver energy control solutions our partners count on to power a clean future.

Woodward supports our members' wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

• Estimated annual base pay: $31.19(minimum) - $38.99(midpoint) - $46.79(maximum)

• All members included in annual cash bonus opportunity
  • 401(k) match (4.5%)
  • Annual Woodward stock contribution (5%)
  • Tuition reimbursement and Training/Professional Development opportunities for all members
• 12 paid holidays, including floating holidays
• Industry leading medical, dental, and vision Insurance upon date of hire

• Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave
• Paid parental leave
• Adoption Assistance
• Employee Assistance Program, including mental health benefits
• Member Life & AD&D / Long Term Disability / Member Optional Life
• Member referral bonus

• Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending
• Voluntary benefits, including:

• Home / Auto Insurance discounts
• Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave

Are you ready to make your mark? If you're an IT Support Analyst, we have an exciting opportunity for you. The level two IT Support Analyst will provide effective, efficient, and timely technical support for all information technology systems. This position will deliver technical knowledge and expertise for tracking and resolution of technical problems.

What You Will Be Doing

• Interprets problems and provides Tier2, and Tier 3 technical support for IT systems, client hardware and client software globally. This position focuses on resolving the more difficult problems submitted through Woodward's problem management system.
• Interprets problems and provides Tier 2 technical support by diagnosing problem source through discussions with users. Coordinates with support and operations groups and/or with vendors to resolve problems for IT systems, client hardware, and software.
• Supports yearly alignment grid objectives and metrics for the Global IT EIS organization.
• Coordinates tasks for members on global ITCS projects.
• Follows and assists with maintaining established asset management procedures to support standard hardware life cycle refresh and desktop software copyright compliance.
• Assists with defining customer support processes and procedures defining general operations, problem management and problem escalation.
• Participates in IT Support standardization and continuous process improvement efforts through daily activities, and standard work.
• Provides intermediate support for local, networked, and multi-function printing devices including the creation and administration of print server queues.
• Provides account management support such as account creation(if granted perms), termination,and other management activities.
• Installs, maintains, administers and troubleshoots client security software and settings.
• Ensures client hardware, software, and data are disposed of securely while achieving compliance and environmental goals.
• Configures, installs, and maintains client hardware and software, little to no supervision.
• Contributes to IT customer self-help knowledge base, department knowledge base, and IT documentation.
• Reviews service requests and gathers additional information, and documents it in the request/email before assignment to support staff or escalation.
• Diagnosing problem sources through discussions with users. Coordinates with support and operations groups and/or with vendors to resolve problems. Ensures customer satisfaction through problem resolution and follow-up.
• Participates in designing automated solutions for technical problems and manual processes (example of working in AD Manager and SCCM developing simple packages with guidance).
• Participates as a team member in global problem solving and decision-making. Leads and facilitates IT Team meetings.
• Provides support for mobile devices including setup, deployment, and basic MDM (mobile device management) knowledge andadministration.

What We Are Looking For

• US - Associate's Degree preferred
• 2-5 years Experience working with client computer hardware and software preferably in a global environment required
• Multi-language capabilities preferred
• Strong customer focus and customer service orientation. Ability to defuse tense interactions with customers.
• Advanced knowledge of client operating systems and contemporary office productivity applications.
• Advanced knowledge of client hardware, software, and administration.
• Advanced Active Directory and account administration. Attribute editing, user information, permission granting, etc.
• Advanced diagnostic and advanced problem-solving skills.
• Advanced verbal and written communication skills, write internal facing solutions for ITCS team. Ability to communicate and interact well with others; successful at working across various cultures within the organization.
• Manages and works on more than one task at a time; excellent time management skills.
• Knowledge of Project Management and Lean methodologies and tools.
• Ability to work efficiently and effectively with little to no supervision; self-directed.
• Knowledge of ITIL framework and best practices.
• Provides support for mobile devices including setup, deployment, and basic MDM (mobile device management) knowledge andadministration.
• Provides intermediate support for local, networked, and multi-function printing devices including the creation and administration of print server queues.
• Coordinates tasks for members on global ITCS projects

Application window is anticipated to close 30 days from original posting date.

This information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is the company's good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). All applicants must be U.S. Persons within the meaning of the ITAR and EAR, or eligible to obtain all required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce. The ITAR defines a U.S. Person as a U.S. citizen or national, lawful permanent resident (i.e., 'Green Card holder'), or a protected person (e.g., asylee, or refugee).

Woodward is an Equal Opportunity Employer

EO/AA/M/F/Disabled/Protected Veterans