What are the responsibilities and job description for the Leasing and Resident Relations Specialist position at Woodward Management Partners?
Leasing and Resident Relations Specialist
BASIC PURPOSE:
- Responsible for showing and leasing apartments to prospective residents to maintain projected occupancy.
- Provide exceptional customer service and resolve resident complaints.
- Execute a marketing plan and update social media accounts under the direction of the Community Director.
- Conduct outreach marketing visits.
- Works as a team participant to ensure the community meets the quality customer service standards set by Woodward Management Partners and the Community Director.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Serve as the primary point of contact for current residents regarding their concerns, requests, and maintenance needs.
- Conduct property tours, showcase amenities, and provide details about the community.
- Respond promptly to leasing inquiries by phone, email, or in person.
- Present and lease available units to prospective residents.
- Address and resolve resident complaints, mediating disputes professionally and effectively.
- Facilitate lease renewals and provide assistance with move-ins, move-outs, and lease transitions.
- Coordinate resident events and community-building activities to enhance resident engagement and satisfaction.
- Assist in marketing efforts, such as creating social media posts, advertising strategies, resident referral programs, and preferred employer programs.
- Process applications, screen potential tenants, and ensure accurate and complete leasing documentation.
- Walk all ready units before move in to confirm they meet satisfactory standards for cleanliness, functionality, and appearance.
POSITION REQUIREMENTS:
- Must have valid driver's license and dependable transportation.
- High school diploma or GED equivalent is required.
- Must have a minimum of 1-3 years of customer service experience. Property management experience is a plus!
- Must be able to endure walking, squatting, bending, stair climbing and prolonged standing.
- General knowledge of computers and computers programs (Word, Excel,etc) is required.
- Must be able to work 2-3 weekends a month.
- All candidates must pass a background check and drug screen. We are an equal opportunity employer.
BENEFITS:
- 100% Paid Employee Healthcare
- Dental, Vision, & LTD Coverage
- Paid PTO & Holiday Time
- 401k Investment Plan
- Employee Apartment Discount & Employee Referral Programs
EOE STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
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