What are the responsibilities and job description for the Shop Warranty Clerk position at Woody Anderson Ford?
Our mission is simple: to create an uncommonly exceptional experience for guests’ automotive needs. Woody Anderson Ford was founded in 1961 on the principles of integrity, accountability, and teamwork. We are a locally owned dealership with a family friendly culture.
This is a GREAT OPPORTUNITY for an experienced Ford technician who would like to transition from turning wrenches into a training and teaching role.
CLICK HERE for our Wrench Way Top Shop page
What We Offer
- Health Insurance with optional Dental and Vision Insurance
- 401(k) Savings Plan with Employer Match
- Closed on Sundays
- Paid Vacation and Paid Sick Leave
- Paid Company Holidays
- Paid Training
- Work-Life Balance
- Ongoing Professional Development
- Employee Discounts
- Family-Friendly and Inclusive Team Culture
- Career Growth and Internal Promotions
- Custom and Competitive Wage Plans
Responsibilities
- Assist and support new technicians transitioning from a different brand with learning FMC processes and requirements
- Assist and support less experienced technicians with learning Woody Anderson Ford (WAF) operating systems and software
- Proactively anticipate and fill training gaps for new technicians; both those new to FMC and those new to WAF
- Assist technicians with navigating STARS XP/Ford University and emphasize the importance of completing training towards master certification
- Assist technicians with correctly documenting “stories” on repair orders
- Assist with Warranty and Parts Prior Approval (WEPA) and Smart cost cap submissions
- Assist Shop Foremen with dispatch as directed
- Assist Shop Foremen with follow up on Repair Orders, Quality Control and test-driving vehicles as directed
- Assist Warranty Department as directed by Warranty Administrator
- Support Service Advisors by assisting with updating guests on their vehicles’ status
- Support Service Advisors by answering technical questions
Qualifications
- High school diploma or the equivalent
- Minimum of 5 years of Ford Service Technician experience
- Integrity and honesty are absolute requirements
- Effectively model and reinforce company Core Values and Mission Statement
- Ability to type and utilize all functions of a computer and various operating programs
- Efficiency using Microsoft Suite Programs such as: Excel, Word, Teams, and Outlook
- Valid driver’s license and good driving record
- Ability to pass pre-employment drug screen and subsequent random drug screens
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
