What are the responsibilities and job description for the Customer Service Representative position at Woody Buick GMC of Naperville?
Woody Buick GMC in Naperville is Chicaogland’s largest GM Dealership. We are a family-owned dealership focused on customer satisfaction and community. We are seeking Customer Service Representatives capable of smiling through the phone, and eager to provide exceptional service in our call center.
Compensation: $20.00 hourly
Responsibilities:
- Respond quickly to customers through phone, email and text.
- Set appointments for sales and service.
- Provide basic product information.
- Direct inquiries to the appropriate department or individual.
- Seek opportunities to provide an exceptional experience for everyone.
- Maximize individual productivity, quality and customer service.
Qualifications:
- 2 year previous customer service experience.
- Call Center a plus
- High School diploma or equivalent
- Positive attitude, friendly demeanor and eager to learn
- Goal oriented
- Demonstrate exceptional customer service and organization
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize and prioritize work
- Capable of typing 40 words per minute
- Basic computer skills
- Valid in-state driver’s license
Benefits:
- Aggressive compensation plan including hourly and performance pay
- 401(k)
- Health, dental, vision and life insurance
- Paid vacation
- Employee vehicle purchase discount
- Positive work environment
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $20