The Position
The Assistant Store Manager plays a key role in guiding, supporting, and leading all team members to ensure smooth daily operations and deliver outstanding customer and teammate experiences. Staffing, retention, and morale all fall under this individual's responsibility, in addition to managing business outcomes such as financial performance and customer experience. The Assistant Store Manager will work with the Store Manager to build an understanding of the location’s progress and develop a strategic vision for the future and is expected to be a key leader in our operations organization, collaborating with operations leadership, setting strategic goals for operational efficiency and productivity, and owning the execution of our plan relative to our annual budget / goals.
Compensation will be considered based on experience, but target annual compensation with start at $40K.
Specific Responsibilities & Duties
Woof's values and promotes a respectful, positive, and professional work environment and all teammates are expected to adhere to this. This role is a leadership position in the organization and will be critical in developing the culture of Woof's. Additionally, you are accountable for the following :
Elevate the Standard of Care
- Meeting Woof's and local Department of Ag standards in the cleanliness, maintenance upkeep, and safety of the facility for our pups, team members, and customers
- Staffing – Always ensuring adequate shift coverage, while adhering to scheduling and labor guidelines
- Monitor key performance indicators for operational standards and take action to drive improvements in service delivery
- Maintaining Woof's focus of “Treat our Pup Parents like Family” by maintaining excellent customer service metrics such as Net Promoter Score and customer feedback on Google and social media
Core Financials
Oversee the Profit & Loss (P&L) management, ensuring alignment with budget goals, specifically in areas such as labor, maintenance, cost of goods, and other controllable expensesAnalyze past, present, and future, operating performance against budget and goals and collaborate with the Store Manager to formulate a plan to meet misses, as necessaryDevise strategies to ensure growth of programs, identifying and implementing process improvements that will maximize output and minimize costs. Thinks and acts like an ownerBusiness Health
Build mutually beneficial relationships with local vet hospitals, rescues, shelters, local businesses, local contractors, and local Department of Agriculture representativesSupport the execution of Woof's marketing plans, and implement local market plans such as community events, B2BAchieve store goals for new customer acquisition and engagement with measurables such as Meet and Greets and Net New CustomersBuilding a team and managing 5-20 direct reports
Manage a team of 5-20 direct reports, supporting the Store Manager with the employee lifecycle – from hiring and onboarding to training, performance management, and professional developmentEnsure that every team member has the tools, training, and support they need to succeed in their roles.Leverage all available resources at Woof's to lead team with integrity and to establish and maintain a trusting, inclusive, and productive environmentQualifications & experience
These qualifications and experiences help ensure that a store manager can maintain high standards of care and safety, create a welcoming environment for pets and owners, and lead a team dedicated to excellent pet care and customer service. You’re right for this role if you can demonstrate competencies in the following areas :
Ability to be on-site 5 days per week and be available to support the team at all timesAnimal care knowledge & experience
Prior experience working with animals in a professional setting and familiarity with animal behavior, handling, and basic health needsPet First Aid and Safety : Ability to recognize signs of distress or illness in animals and manage minor injuries or emergencies. Certification in pet CPR and first aid is not required, but nice to haveKnowledge of health and sanitation standards for animals, including facility cleanliness and hygiene to prevent disease spreadLeadership and People Development
Experience training and supervising staff, particularly in animal handling, safety, and customer serviceAbility to motivate and lead a team, with experience in setting clear expectations, providing constructive feedback, and upholding high standards of care and service. Must also be capable of handling challenging situations, including conducting termination conversations when performance does not meet Woof's standardsPet-Parent Centric Approach
Takes pride in making every interaction with pet-parents exceptional and navigates difficult conversations with poise and integrityExperience in client-facing roles, including handling client inquiries, addressing concerns, and ensuring satisfactionBusiness Acumen
Basic knowledge of budgeting, inventory control, and cost management to help the store remain profitable and efficientCapable of analyzing metrics and drawing insights that can drive resultsOperations Excellence
Monitors progress against key performance indicators, and takes constructive feedback and applies it to drive performanceRegularly improves processes that increase productivity, reduce waste, and improve compliance and safetyLeads with a continuous improvement mindset to share best practices with the Woof's operations teamAdaptability and Resilience
Ability to stay calm in stressful situations, such as pet emergencies or client complaints, and find effective solutionsFlexibility to adjust to changing needs, unexpected situations, and varying personalities and behaviorsCommunication & Influence Skills
Establish strong professional relationships with different personalities; takes pride in ensuring information flows effectively throughout the teamArticulates expectations to team and provides constructive feedback on all job dutiesAbility to clearly communicate pet care instructions and facility policies to pet owners, as well as provide updates on their pets’ well-beingWoof’s Play and Stay provides fun, top-notch doggy daycare, boarding, grooming, and training services. Our focus is keeping pets happy, safe, and healthy by ensuring that our employees are trained and interacting with them all day long.
Salary : $40,000
