Client Services Coordinator

Fast-paced, growing pet care business is seeking a full-time Client Service Coordinator to help with day-to-day on-site responsibilities of running the business. As a growing business you would have varied responsibilities in a few operational areas. We wear many hats! Tasks would include answering the phone and responding to email, meeting with clients, and assisting employees with their schedules. Coordinating complex schedules, making sure details do not get missed and that everyone is where they should be. The work may be physical, at times, doing tasks such as performing errands, setting up Marketing events, or helping maintain the office and grooming vans. Must have previous office experience in a customer service role. Previous experience in the pet industry is strongly preferred (dog walking, pet sitting, grooming, Vet Assistant, etc.) You would be working hybrid.

It would be necessary to do occasional pet care visits for dogs or cats.

We have openings for all shifts: weekdays, evenings and weekends

After a probationary period, a full-time employment would include health care, dental, vision and paid PTO benefits.

Preferably live in or close proximity to the McLean-Arlington-Falls Church area.

Must have your own reliable transportation and smart phone.

Skills

The successful candidate must have the following skills and abilities:

MUST LOVE ANIMALS AND PEOPLE! Our core business is taking great care of animals and their owners. The ability to perform well and stay upbeat, positive, and kind when you are pulled in multiple directions by multiple people (or pets) is an absolute must.

We are looking for people who are organized, detail-oriented, and enjoy a fast paced environment. If you are obsessive about lists and checking things off your to-do list, we are looking for you!

A strong understanding of technology tools and ability to learn quickly is important to master the tools we use in our business including, Slack, basic Excel, Word, Social Media platforms for business, and others specific to the pet care business.

The successful candidate would have excellent oral and written communication skills, able to function at a high level of customer service and maturity. Previous experience in the pet industry or with dogs & cats is preferred.

This is not a Summer/Seasonal position.

Woofie’s McLean provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

· Women-led organization

About Us: At Woofie’s McLean, we are passionate about providing top-notch pet care services to our community. Our team of dedicated dog walkers and pet enthusiasts ensures that every pet’s well-being and happiness come first. Join us in creating a healthier and happier environment for pets and their owners.

Woofie’s Pet Service, an affiliate of Authority Brands LLC, was founded in 2004 and has been franchising since 2018 with locations nationwide. Woofie’s is the first in the professional pet care services industry to offer the combined services of pet sitting, dog walking, and mobile pet spa services. They are further set apart by their completely customizable service menu and focus on personalized customer care. Woofie’s has been consistently awarded as a top pet care services provider by the Loudoun Times-Mirror, the Washingtonian, Posh Seven magazine, and Northern Virginia magazine.

You are applying for work with a franchisee of Woofie's, not Woofie's Franchising SPE, LLC or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees.

Equal Opportunity Employer

Job Types: Full-time, Part-time

Pay: $16.00 - $19.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Do you have a love for pets and people?
• Do you have any pets? If so, provide details.
• Are you willing to do occasional pet care visits for dogs and cats?
• Preference to those that live in or close proximity to the McLean, North Arlington, Falls Church area. In what city do you live?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Office: 2 years (Required)
• Appointment scheduling: 1 year (Required)

Ability to Commute:

• McLean, VA (Required)

Work Location: In person

Salary : $16 - $19