What are the responsibilities and job description for the Treatment Coordinator position at Woolaver Orthodontics?
Overview
Woolaver Orthodontics is looking for a Treatment Coordinator who can confidently conduct direct sales and help patients move forward with their treatment plans. This role requires strong communication skills, a sales-driven mindset, and the ability to build trust with patients. If you are a skilled sales professional with a passion for helping patients, have experience in orthodontics/dentistry, and have a talent for guiding people toward the care they need, we want YOU on our team!
Schedule
- Full-time
- Monday - Thursday, 7:45 AM - 5:00 PM
- Friday, hours vary
Benefits
- Competitive pay based on experience
- Quarterly bonus
- Medical, dental, vision, and life insurance
- Generous PTO and paid holidays
- Traditional and Roth 401(k) options
Responsibilities
- Coordinate patient treatment plans and ensure alignment with referring dentists
- Foster relationships with every new patient, as well as referring dentists
- Tracking all new patients and following up with pending patients
- Maintain a certain conversion rate (75-85%)
- Strong understanding of orthodontic insurance and submitting pre-estimates
- Maintain HIPAA and OSHA compliance at all times
- Assist in the collection of payments
- Collaborate with clinical staff to ensure the delivery of high-quality patient care.
- Provide administrative support to enhance clinic efficiency and patient satisfaction
- Scan with Itero for every new patient (new patient records)
Qualifications
- Previous experience in a dental/orthodontic office, preferably with treatment coordinating
- Familiarity with insurance processes and writing contracts
- Proficiency in administrative tasks, including scheduling appointments and managing patient communications
- Strong organizational skills with attention to detail
- Excellent interpersonal and communication skills to interact effectively with patients and staff
- Ability to work collaboratively in a fast-paced environment while maintaining professionalism
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