System Administration and Technical Support :
- Perform routine system maintenance and oversee upgrade rollouts to ensure reliability and optimal performance.
- Manage user accounts permissions and profiles while addressing technical issues promptly.
- Maintain and update dashboards for accurate and actionable data visualization.
- Monitor system data and performance metrics identifying trends and addressing anomalies proactively.
Carrier Support :
Communicate with Logistics Carrier to identify the issue and troubleshootData Integration :
Ensure the data is integrated accurately between all relevant systems (Samsung Internal 3rd Party Solutions)Business Analysis :
Collaborate with stakeholders to identify business needs and translate them into system requirements.Conduct thorough analyses of existing processes recommending best practicesFacilitate master data management and governance ensuring data integrity and accuracy.User Support and Training :
Train new users on system tools protocols and best practices to ensure seamless adoption.Administer and analyze Net Promoter Score (NPS) surveys leveraging insights for service improvements.Serve as a liaison for carrierrelated technical issues ensuring effective communication and resolution.Strategic Contributions :
Develop comprehensive reports and dashboards to support decisionmaking processes.Drive innovation by identifying opportunities for automation efficiency and costsaving measures.Partner with crossfunctional teams to deliver scalable and sustainable solutions.Qualifications :
Required Logistics Business Support Experience (5 years)Required Logistics Management Application (5 years Dispatch Track is huge )Proven experience in business analysis system administration or related technical support roles. (5 years)Prefer to Korean Speaking as an 2nd LanguageStrong analytical skills and the ability to translate business requirements into actionable technical solutions.Excellent communication collaboration and training skills.Familiarity with data monitoring tools and survey platforms is a plus.Strong project management and prioritization abilities.Additional Information :
All your information will be kept confidential according to EEO guidelines.
NO C2CRemote Work : Employment Type :
Contract
Key Skills
Project Management Methodology,Project / Program Management,Change Management,Order Management System,Business Analysis,Visio,Data Management,Project Management,Metadata,Management Consulting,Data Analysis Skills,Taxonomy
Vacancy : 1
