Assistant Community Manager

Worcester Investments is a family-owned and operated real estate investment company based in Kansas City, Missouri. After being founded in 2006, the family business began acquiring rental property in Oregon, where they lived. In 2007, Worcester Investments expanded into the Midwest through a real estate connection and has continued to grow steadily each year.

Today, Worcester Communities oversees 3,000 units across multiple cities, a testament to their strategic vision. Join us on our journey to redefine multifamily living and maximize investor returns.

Whew! Still with us? Cool. Let’s talk about where you’d fit in:

SUMMARY:

The Assistant Community Manager role entails providing essential support in managing day-to-day operations within a community or residential complex. Responsibilities typically include assisting with leasing activities, resident relations, maintenance coordination, and administrative tasks. Successful candidates for this position should possess strong interpersonal skills, organizational abilities, and a customer-focused mindset. Additionally, proficiency in property management software and familiarity with relevant local regulations are often required. The Assistant Community Manager plays a pivotal role in ensuring the smooth functioning of the community and delivering exceptional service to residents.

DUTIES AND RESPONSIBILITIES:

• Maintain excellent customer service relationships by adhering to the Worcester Purpose and Core Values
• Adhere to Worcester Communities Policies, Procedures and SOPs
• Maintain a professional, courteous manner with all residents, vendors, contractors, and fellow team members
• Assist with marketing.
• Collect rent and handle delinquent accounts.
• Assures that accurate leasing and administrative processes are being performed.
• Responsible for timely and accurate accounting of resident ledger accounting.
• Ensure that residents are provided with a clean, well-maintained community.
• Work within the established budget and notify the Community Manager of any variance.
• Ensure that all maintenance requests are handled on an immediate one-call basis, within 24 hours if possible, and that residents are notified if parts must be ordered, causing a delay.
• Continually inspect the property for improvements, record deficiencies, and take the necessary action, within approved dollar limits.
• Establish schedules and assign personnel for routine, deferred, and emergency maintenance.
• Promote positive resident relations, handling resident complaints.
• Assume the responsibilities of the Community Manager in his/her absence or direction; assist the manager in motivating and promoting teamwork.
• Assist with maintaining accurate payroll records.
• Assist with vendor scheduling and billing as needed.
• Report accident and emergency situations to the community manager immediately and by use of the appropriate reporting procedures.
• Maintain a working knowledge of all fair housing laws, policies, and practices, and be fair and consistent in upholding these
• Perform various administrative tasks as needed or as directed by management and any additional responsibilities as required
• Flexible and capable of prioritizing tasks when working in a busy and changing environment

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

QUALIFICATIONS:

• High school diploma or equivalent required. An associate degree or equivalent from a two-year college preferred
• 1-2 years in multi-family residential management experience preferred.
• CALP, CAM, or CPM preferred
• Computer skills required: Microsoft Office, Google Business Suite, Entrata Property management software preferred

ATTENDANCE/TRAVEL:

• Due to property staffing limitations, the position requires that individual be able to work scheduled hours on a consistent basis and, if necessary, overtime hours when requested
• Travel may be required as necessary to attend training and other company functions

COMPETENCIES:

• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally required to stand
• Frequently required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear While performing the duties of this job
• The noise level in the work environment is usually quiet to moderate
• The employee must occasionally lift and /or move more than __20__ pounds / frequently lift and/or move up to __10_ pounds
• Specific vision abilities required by this job include: Close vision; Distance vision