Housekeeper

Worcester Investments is a family-owned and operated real estate investment company based in Kansas City, Missouri. After being founded in 2006, the family business began acquiring rental property in Oregon, where they lived. In 2007, Worcester Investments expanded into the Midwest through a real estate connection and has continued to grow steadily each year.

Today, Worcester Communities oversees 3,000 units across multiple cities, a testament to their strategic vision. Join us on our journey to redefine multifamily living and maximize investor returns.

Whew! Still with us? Cool. Let’s talk about where you’d fit in:

SUMMARY:

The Housekeeper position involves maintaining cleanliness and orderliness within apartment communities to ensure a comfortable and hygienic living environment for residents. Responsibilities typically include cleaning and sanitizing common areas, hallways, lobbies, and other high-traffic areas. Successful candidates should demonstrate attention to detail, time management skills, and the ability to work efficiently both independently and as part of a team. Excellent communication skills are essential for addressing resident requests and coordinating with maintenance staff as needed. The Housekeeper plays a crucial role in enhancing the overall appeal and satisfaction of the community by providing thorough and reliable cleaning services.

DUTIES AND RESPONSIBILITIES:

• Maintain excellent customer service relationships by adhering to the Worcester Purpose and Core Values
• Adhere to Worcester Communities Policies, Procedures and SOPs
• The Housekeeper is responsible for maintaining the cleanliness of community offices, hallways, lobbies, restrooms, stairways, and any other common areas to meet company and health standards.
• The Housekeeper is also responsible for cleaning vacant apartments to meet company standards during the preparation of make-readies. The Housekeeper will assist with grounds clean-up.
• Conduct routine inspections of common area amenity spaces and report any safety concerns to the Maintenance Supervisor and Community Manager.
• Report accident and emergency situations to the community manager immediately and by use of the appropriate reporting procedures
• Adhere to all OSHA regulations and any applicable laws regarding health, safety, and the environment
• Perform proper procedures and use of chemical cleaners and equipment in order to prevent damage to property and fixtures.
• Report any unsafe conditions to the Community Manager
• Ensure that all residents are provided with a clean, safe, and well-maintained community
• Report accident and emergency situations to the community manager immediately and by use of the appropriate reporting procedures
• Maintain a working knowledge of all fair housing laws, policies, and practices, and be fair and consistent in upholding these
• Execute all other duties as assigned by the Community Manager
• Flexible and capable of prioritizing tasks when working in a busy and changing environment

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

QUALIFICATIONS:

• High school diploma or equivalent required
• A valid driver's license and current automobile insurance is required. The position requires individuals to furnish a reliable vehicle to fulfill all of the job's functions
• At least one year of housekeeping/cleaning experience is preferred
• Good human relations skills and the ability to work well with others
• The position requires individuals to be able to use general maintenance equipment including, but not limited to, hand tools, ladders, landscaping equipment, and required safety equipment
• All equipment must be used without jeopardizing the safety of themselves, fellow associates, and residents
• Appropriate safety equipment and apparel must be worn including proper footwear/ work boots
• Physical capabilities to carry out job responsibilities including the ability to lift over 25 lbs, and the ability to stand for extended periods of time, bend, stoop, and reach overhead.
• Computer skills required: Microsoft Office, Google Business Suite, Entrata Property management software preferred

ATTENDANCE/TRAVEL:

• Due to property staffing limitations, the position requires that individual be able to work scheduled hours on a consistent basis and, if necessary, overtime hours when requested
• Travel may be required as necessary to attend training and other company functions

COMPETENCIES:

• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand
• Frequently required to walk
• Occasionally required to sit
• Sometimes required to utilize hand and finger dexterity (typing)
• Occasionally required to climb, balance, bend
• Frequently required to stoop, kneel, or crawl
• Frequently required to talk or hear
• The employee must frequently lift and/or move up to 25 pounds / occasionally lift and/or move up to 50 pounds
• Specific job duties that are affected by the above environmental conditions: Working outdoors exposed to weather conditions such as rain, snow, heat, cold, and winds