Maintenance Technician II

DUTIES AND RESPONSIBILITIES:

• Maintain excellent customer service relationships by adhering to the Worcester Purpose and Core Values
• Adhere to Worcester Communities Policies, Procedures and SOPs
• Ensure all service requests and repairs are completed thoroughly and promptly
• Maintain an organized, clean, and safe work area
• Assist maintenance team with monitoring inventory of equipment, tools, parts, and supplies at appropriate levels
• Communicate effectively with residents, fellow team members, & vendors
• Work with the maintenance team to maintain an effective preventative maintenance program
• Inspect grounds, buildings, and other community features as required to minimize liability concerns
• Ensure adherence to the company's safety and hazard communications programs, policies, and procedures
• Work with the maintenance team to ensure that the physical condition of the community is maintained according to company operating and safety standards
• Work with the maintenance team to ensure excellent curb appeal at all times
• Assist with the scheduling and performance of all maintenance/repair-related events
• Perform scheduled maintenance on all equipment based on the manufacturer's recommendations and operating manuals
• Assistance with record keeping of maintenance logs for snow removal, pool maintenance, light audits, preventative maintenance, and freon.
• Diagnoses and performs minor and routine maintenance/repair, as directed, involving the following on a daily basis:
• • Electrical - Examines and repairs electric circuits and components
  • Plumbing - Repairs and replaces piping systems and fixtures including opening clogged drains
  • A/C and heating systems
  • Appliances - Examines, diagnoses, and repairs all components of all major appliances
  • Water irrigation systems
  • Stairs, gates, fences, patios, railings
  • Tile, carpet, flooring
  • Roofing, gutters, fasteners
  • Interior/exterior lights
  • Fireplaces, ceiling fans
  • Gas fixtures and appliances (where applicable)
  • Shutters, doors, cabinets, windows, sliding glass doors
  • Boiler, gas and electric
  • Door locks, mailboxes, and locks
  • Security systems (where applicable)
  • Ceiling leaks
  • Walls - Repair damaged plaster/drywall surfaces of walls and ceilings matching existing surfaces
  • Paint - Repairs and paints any areas required
  • Concrete - Repair damaged concrete and other masonry defects
  • Pool areas, tile, Jacuzzi, pool furniture
  • Chemicals - Diagnoses and evaluates problems, and applies chemicals as instructed by chemical manufacturers using proper safety and application equipment. Maintains accurate records
  • Pools - Maintains pools, chemicals, circulation system, and safety equipment and rules according to established
• Assist in the daily clean up of the exterior of the community including grounds, breezeways, office, model, and all common areas
• Report accident and emergency situations to the community manager immediately and by use of the appropriate reporting procedures
• Participate in on-call rotation for emergency service
• Maintain a working knowledge of all fair housing laws, policies, and practices, and be fair and consistent in upholding these
• Perform additional tasks and responsibilities as required
• Flexible and capable of prioritizing tasks when working in a busy and changing environment

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

QUALIFICATIONS:

• High school diploma or equivalent required
• A valid driver's license and current automobile insurance is required. The position requires individuals to furnish a reliable vehicle to fulfill all of the job's functions
• At least one year of apartment maintenance experience is preferred
• EPA certification Type I and II is required
• 2 Years of HVAC experience is required
• CPO certification is required
• CAMT is preferred
• Other licenses and certifications as required by local, state, or federal law
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Basic hand tools (not provided by the community)
• The position requires individuals to be able to use general maintenance equipment including, but not limited to, hand tools, ladders, refrigerant recovery units, landscaping equipment, and required safety equipment
• All equipment must be used without jeopardizing the safety of themselves, fellow associates, and residents
• Appropriate safety equipment and apparel must be worn including proper footwear/ work boots
• Must be able to diagnose problems with and assist with the repair of the following:
• • Major appliances, HVAC, Basic-Intermediate plumbing, Basic-Intermediate electrical, Sheetrock, General carpentry, Pool care (if required by community), Roofs and gutters, Painting, General irrigation maintenance and repairs, Landscaping, Fountain maintenance and repairs, Foundation/sidewalk repairs, Ice/snow removal
• Computer skills required: Microsoft Office, Google Business Suite, Entrata Property management software required

ATTENDANCE/TRAVEL:

• Due to property staffing limitations, the position requires that individual be able to work scheduled hours on a consistent basis and, if necessary, overtime hours when requested
• Travel may be required as necessary to attend training and other company functions

COMPETENCIES:

• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality
• Quantity - Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand
• Frequently required to walk
• Continually required to utilize hand and finger dexterity
• Frequently required to climb, balance, bend, stoop, kneel, or crawl
• Continually required to talk or hear
• Occasionally exposure to wet and/or humid conditions (non-weather)
• Occasionally work near moving mechanical parts
• Occasionally work in high, precarious places
• Occasionally work around fumes, airborne particles, or toxic chemicals
• Frequently exposure to outside weather conditions
• Occasionally exposure to extreme heat or cold (non-weather)
• The team member must occasionally lift and /or move more than 75 pounds / frequently lift and/or move up to 50 pounds / continually lift and/or move up to 25 pounds