What are the responsibilities and job description for the Member Service Representative position at Worcester Fitness?
Job Summary
The Member Services Representative plays a vital role in ensuring a positive experience for our members. This position involves engaging with customers, providing information about our services, and assisting with various transactions. The ideal candidate will possess strong communication skills and a customer-oriented mindset, ensuring that all member needs are met efficiently and effectively.
Duties
- Greet and assist members and guests in a friendly and professional manner.
- Handle money transactions accurately using a cash register and point-of-sale (POS) systems.
- Operate scheduling software
- Process membership applications, ensuring all necessary documentation is completed.
- Ensuring the front end is well-organized and appealing.
- Address member inquiries or concerns promptly, escalating issues to management when necessary.
- Provide the correct line of communication to phone and email inquiries
- Clean and maintain all equipment and facility during, after shift
- Immediately report any damaged equipment or facilities to General Manager or Owners (toilets, ceiling lights, etc)
- Ensure security of building and members
- Enforce club rules in regards to facility usage
- Respond quickly and appropriately to emergency situations
- Open or close building if applicable
Requirements
- Previous experience in customer service.
- Strong interpersonal skills with the ability to work collaboratively within a team environment.
- A proactive approach to problem-solving with excellent organizational skills.
- Excellent communication
- CPR/AED certified within 90 days of employment
- Join our team as a Member Services Representative and contribute to creating an exceptional experience for our valued members!
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
- Able to lift minimum of 45lbs
- Able to stand, sit, and walk for extended periods of time
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Job Type : Part Time
Opener: Tuesdays and Fridays weekly 4:45am - 9am
Benefits
- Retirement plan with company matching 1-3%
- Full gym membership at Worcester Fitness
- 10% off gym services, clothing, and products at Worcester Fitness
Job Type: Part-time
Salary: $15.50-17 per hour
Expected hours: 8 hours per week
Schedule:
- Tuesdays and Fridays 4:45am-9am
Experience:
- Fitness Industry: 1 year Recommended
- Customer Service 1-3 years Required
License/Certification:
- CPR/First Aid/AED within 90 days of employment
Work Location: In person
Job Type: Part-time
Pay: $15.00 - $16.50 per hour
Expected hours: 8.5 per week
Shift:
- Morning shift
Work Location: In person
Salary : $15 - $17
