What are the responsibilities and job description for the Tenant Coordinator position at Worcester Housing Authority?
At the Worcester Housing Authority (WHA), our mission is to enhance the Worcester community by creating and sustaining decent, safe, and affordable housing that champions stability and self-sufficiency for our residents. As the second largest housing authority in New England, widely recognized for our innovative and progressive programs, we’re not just providing housing – we’re building futures. We’re looking for candidates who are mission-focused, goal-driven, and passionate.
The WHA is committed to developing and supporting a diverse, equitable, and inclusive community both inside and outside of the workplace. Representation is important; our clients come from all walks of life and, not unintentionally, so do our staff. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our agency stronger.
Responsibilities:
The Principal Clerk provides critical administrative and clerical support for various departments within the WHA. In this role, you will:
- Provide exceptional customer service to residents and staff,
- Process paperwork, draft letters and documents, calculate and/or recertify rents, organize and manage files, make copies, and answer telephone calls.
- Greet and assist clients and visitors in person, on the phone, and via email.
- Compile data and information, prepare reports, and support the needs of your assigned department.
- Perform similar duties, tasks, and projects, as assigned.
Skills and Experience:
- High school diploma or equivalent required; college degree preferred but not required.
- Experience in Office experience.
- Strong interpersonal communication and writing skills, including good spelling and grammar.
- High level of integrity and empathy; ability to maintain confidentiality and professionalism.
- Attention to detail; ability to multi-task while staying organized and working under deadlines.
- Adept at using Microsoft Office products, including Excel, Word, Outlook, and Teams. Ability to quickly learn other software programs.
- Excellent grasp of the English language (reading, writing, and speaking). Bilingual candidates are preferred, particularly Spanish speakers.
- Competent with calculation of basic math functions including addition, subtraction, multiplication, division and the calculation of percentages.
- Pleasant and calm demeanor, particularly under pressure. Superior customer service skills are a must.
- Ability to work independently in a fast-paced work environment with frequent interruptions.
- Ability to work cooperatively and pleasantly with a diverse population.
- Positive attitude and willingness to learn, be accountable, and strive for success.
- Ability to be relied upon to be available for work.
Physical Requirements:
This role requires a dedicated individual who is passionate about education and committed to fostering an environment where students can thrive academically and socially.
Job Type: Full-time
Pay: $22.97 per hour
Expected hours: 37.5 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $23
