What are the responsibilities and job description for the Customer Service Representative position at Worcester Ophthalmology Associates, Inc.?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will utilize your strong communication skills and problem-solving abilities to address customer inquiries, resolve issues, and ensure a positive experience. This position requires a proactive approach to client services and a commitment to maintaining high standards of customer satisfaction.
Responsibilities
- Provide outstanding customer service through various channels including phone, email, and chat.
- Assist clients with inquiries related to products and services, ensuring accurate information is provided.
- Analyze customer needs and offer appropriate solutions or escalate issues as necessary.
- Handle cash transactions accurately and efficiently while maintaining compliance with company policies.
- Maintain detailed records of customer interactions in our computerized system.
- Collaborate with team members to improve processes and enhance the overall customer experience.
- Stay informed about product updates, promotions, and company policies to effectively assist customers.
Requirements
- Previous experience in customer service or call center environment preferred.
- Strong verbal and written communication skills in English; multilingual abilities are a plus.
- Proficiency in using office software and computerized systems for record-keeping.
- Excellent analytical skills to assess customer needs and provide effective solutions.
- Ability to handle cash transactions with accuracy and attention to detail.
- A positive attitude with a strong commitment to client satisfaction.
- Flexibility to work various shifts as needed.
Join us in delivering exceptional customer support while growing your career in a dynamic environment!
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k)
- Flexible schedule
- Health insurance
- Paid time off
Shift:
- 8 hour shift
Ability to Commute:
- Worcester, MA 01605 (Preferred)
Ability to Relocate:
- Worcester, MA 01605: Relocate before starting work (Required)
Work Location: In person