What are the responsibilities and job description for the 2025 WooSox Summer Internship Program position at Worcester Red Sox?
About the Organization
It is our goal to promote the game of baseball, America's national pastime, and expose the maximum amount of people to the wonderful and exciting environment that is created at a ballpark. We will achieve this goal by employing the best staff in professional baseball and offering the best service to our fans, guests, and partners. As an organization, we are dedicated to this mission, and we will strive for nothing short of achieving these goals.
Description
2025 WooSox Summer Internship ProgramThe Worcester Red Sox are looking for highly motivated individuals and team players to gain experience working in many departments of their front office during the 2025 baseball season. This is a part-time internship that includes working during the daytime, nights, weekends, and holidays. The submission deadline is February 28, 2025.
The WooSox internship program is a comprehensive academic and professional experience that aims to help students develop the skills they need to build a career in the sports and entertainment industry. Although interns will be matched with a specific department, they will have the invaluable opportunity to assist within multiple departments under the guidance of various leaders, including our Club President and our Executive Vice President/General Manager.
We ask that you indicate the department you are MOST interested in. Please see below for a list of departments seeking summer interns:
It is our goal to promote the game of baseball, America's national pastime, and expose the maximum amount of people to the wonderful and exciting environment that is created at a ballpark. We will achieve this goal by employing the best staff in professional baseball and offering the best service to our fans, guests, and partners. As an organization, we are dedicated to this mission, and we will strive for nothing short of achieving these goals.
Description
2025 WooSox Summer Internship ProgramThe Worcester Red Sox are looking for highly motivated individuals and team players to gain experience working in many departments of their front office during the 2025 baseball season. This is a part-time internship that includes working during the daytime, nights, weekends, and holidays. The submission deadline is February 28, 2025.
The WooSox internship program is a comprehensive academic and professional experience that aims to help students develop the skills they need to build a career in the sports and entertainment industry. Although interns will be matched with a specific department, they will have the invaluable opportunity to assist within multiple departments under the guidance of various leaders, including our Club President and our Executive Vice President/General Manager.
We ask that you indicate the department you are MOST interested in. Please see below for a list of departments seeking summer interns:
- Community Relations
- Ticket Sales & Services
- Corporate Partnerships
- Polar Park Events
- Merchandise
- Marketing
- Productions
- Finance
- Business Data & Analytics
Please note that we receive nearly a thousand applications for only 10 positions. You will be notified shortly after submitting your resume and cover letter if you have been selected for a preliminary interview. Final decisions are made in late March. Please take this timetable into consideration as you apply. We recognize that you might be applying to other programs at the same time, and we realize you may make decisions about your summer before we can give you our final decisions.
Through the intersection of baseball and family entertainment, the Worcester Red Sox strive to be an organization whose people, culture, and practices reflect the acceptance, advocacy, and celebration of diversity and individuality that we expect of society. We are an Equal Opportunity Employer, and prospective employees will receive consideration without discrimination based on race, religion, color, sex, age, national origin, disability, military/veteran status, sexual orientation, gender identity/expression, or any other characteristic protected by applicable law.
Department Descriptions:
Community Relations Intern:
Responsibilities:
- Facilitate and respond to in-kind donation requests that the WooSox receive from accredited non-profits throughout the region.
- Assist with planning and implementation of community events during the season at Polar Park.
- Provide support to all community and WooSox Foundation programming that the club runs on game days and while the team is on the road as needed.
- Build and manage relationships with non-profit organizations in Worcester and across New England.
- Provide assistance with Saturday Youth Clinics and other WooSox player community appearances that arise during WooSox homestands.
- Have the availability to work flexible hours and weekends as needed during homestands.
Ticket Sales and Services Intern:
The Ticket Sales team is looking for two interns who will gain the skills and confidence to make sales both over the phone and in face-to-face meetings, in addition to playing a key role in enhancing the experience of groups and Royal Wooters Club Members. These interns will contribute to meeting department sales goals and provide hands-on support during games at Polar Park to continuously improve the fan experience.
Responsibilities will include, but are not limited to:
- Learn the Ultimate Toolkit ticket sales process.
- Prospect for sales leads and build lead lists for sales reps.
- Sell group tickets and mini plans through outbound cold calling and face-to-face meetings.
- Provide exceptional customer service to clients and all fans leading up to and on the day of their game.
- Learn to be proficient using Tickets.com and Score CRM.
- Aid with all WooSox Group Sales Theme/Promotional Nights, including event logistics and giveaway distribution.
- Distribute tickets as needed (season, suite, group, & hospitality).
- Assist with communication to Royal Wooters Club Members, Suite Holders, and Mini Plan Holders regarding their plans and benefits.
- Assist in planning and execution of Royal Wooters Club Member events.
- Assist with department events: On-Field Batting Practices, Trade Shows, Scout Nights, etc.
- Work Ticket Sales table at WooSox home games to promote upcoming theme nights and packages.
- Solicit feedback from members and groups to learn more about their experiences.
- Other duties and special projects as assigned.
Corporate Partnerships Intern:
Reporting to the Director of Corporate Partnerships Management, the Corporate Partnership interns will assist and support the corporate partnership team with client activations while helping to enhance the fan experience.
Responsibilities will include, but are not limited to:
- Assist with the organization and implementation of game night partner related activities, promotions, and events at each home game.
- Engage with partners and fans to ensure a positive game experience.
- Provide behind-the-scenes tours and private batting practice viewings to fans and partners throughout the season.
- Shoot and organize photos of partnership assets and activations throughout the season in preparation of mid-season and end-of-year proofs of performance.
- Assist with department events: Private Batting Practices, Partner Appreciation Events, etc.
- Distribute all corporate partnership tickets (season, suite, group, & hospitality) if need be.
- Create and distribute homestand report with the goal of providing a high-level overview of corporate guests each game.
- Create and distribute weekly Corporate Partnership Newsletter to all Corporate Partners.
- Other duties as assigned.
Polar Park Events Intern:
Responsibilities:
- Assist with the execution of non-game day private and public events at Polar Park.
- Support private event clients before, during, and after events such as setup and breakdown, special requests, and other tasks as requested.
- Serve in several roles during public events, such as overseeing registration, ID’ing guests for 21 events, interacting with vendors, and shadowing members of the Polar Park Events department, etc.
- Contribute to the planning and coordination of internal Polar Park Events, such as Season Ticket Member Events, Corporate Partner Family Day, and Batting Practices.
- Attend event sales and services meetings and site visits in an effort to gain a general knowledge of the special event process from start to finish.
- Support all other departments on an as-needed basis during Worcester Red Sox homestands.
- Research event market and analyze data to develop warm leads for special event sales.
- Create and curate content for social media best showcasing Polar Park Event capabilities.
Merchandise Intern:
The WooSox Merchandise Intern will collaborate closely with store management to maintain and enhance one of the top retail brick-and-mortar and online stores in Minor League Baseball. This role includes responsibilities of a Team Store Associate and occasional Manager-On-Duty duties, along with additional assignments in the Team Store or Polar Park as needed.
Responsibilities:
Fan Experience and Sales:
- Provide a welcoming and positive shopping experience by greeting fans enthusiastically and assisting them in finding merchandise.
- Demonstrate knowledge of merchandise, promotions, and policies to ensure a seamless and enjoyable fan experience.
- Maintain a clean, organized, and visually appealing sales floor and park, reflecting team pride and community spirit.
- Engage fans proactively to suggest additional items, highlight promotions, and drive sales.
Inventory Control:
- Partner with store management to execute inventory processes, including counting, tagging, labeling, and storing new receipts.
- Display and rotate products on the sales floor to ensure a visually appealing presentation.
- Process and ship online orders daily and collaborate with other departments to fulfill merchandise needs.
- Restock the Team Store to maintain inventory levels.
Manager-On-Duty Functions:
- Occasionally oversee store operations, including opening and closing procedures and ensuring staff, merchandise, and assets are secure.
- Prioritize, coach, and delegate tasks to Team Store associates to maintain compliance with fan experience and operational standards.
- Participate in de-escalation and safety training as needed.
Other Duties:
- Perform additional tasks as assigned by the internship coordinator.
Minimum Qualifications:
- Exceptional Fan Engagement Skills: Ability to maintain a friendly and approachable demeanor at all times, proactively greeting every fan who enters the proximity, ensuring each interaction is welcoming and leaves a positive impression.
- Flexible schedule, including openings, closings, nights, weekends, and holidays, especially during the season and within homestand weeks.
- Ability to work outdoors under shelter in various weather conditions for the Team Store as well as other departments within Polar Park.
Skills & Abilities:
- Willingness to learn and operate computers, cash registers, and other electronic devices such as the Point of Sale, Microsoft Office, and inventory management systems.
- Ability to stand for extended periods (3 hours) and lift up to 25 pounds, with assistance if necessary.
- Strong attention to detail, multitasking, and problem-solving abilities.
- Collaborative mindset with excellent communication skills and an interest to learn and demonstrate leadership skills.
Preferred Skills:
- Bilingual, multilingual, or fluent in American Sign Language (ASL).
Marketing & Promotions:
WooSox Rewards & Regionalization Intern:
This position is a member of the WooSox Marketing Team, with an emphasis on WooSox Rewards and Regionalization.
Responsibilities:
WooSox Rewards & Regionalization Intern:
This position is a member of the WooSox Marketing Team, with an emphasis on WooSox Rewards and Regionalization.
Responsibilities:
- Works closely with members of the WooSox Marketing Team to execute WooSox Rewards initiatives
- Leads gameday setup at the WooSox Rewards Headquarters during home games.
- Assists in the overall management of WooSox Rewards, including customer service, prize fulfillment, email communication, serving as representative at events, etc.
- Contributes to creation and execution of WooSox Rewards communications (in-app,social media, email, and website)
- Analyzes fan experiences to develop effective methods for capturing member feedback and increasing engagement
- Assist in the strategic planning and execution of regional marketing efforts, including but not limited to (WooSox Town Takeovers, meetings with town leadership, coordinating presence at various regional events, grassroots efforts, social media awareness, etc)
- Aiding in the execution of various game day marketing initiatives & the promotional schedule (giveaway distribution, theme nights, etc)
- Assist with execution of various community appearances through the WooSox & WooSox Foundation
- Aiding in the mission of Polar Park to provide a superior fan experience to all fans
- Participates in community outreach efforts in relation to WooSox regionalization efforts, including suiting up as Smiley, Woofster, Roberto, Clara, or other mascots when necessary.
- Seeks out and attends various promotional opportunities in relation to WooSox regionalization efforts, including, but not limited to, various “Town Days” in Central MA, and The Eastern States Exposition (The Big E) located in West Springfield, MAHelps to maintain detailed records of various regionalization efforts.
- Analyzes regionalization efforts through measurable goals (i.e. ticket sales per town)
- Other duties as assigned
QUALIFICATIONS:
- Experience with Adobe Photoshop is a plusKnowledge of Central Massachusetts and larger New England.
- Impeccable writing ability.
- Bilingual a plus (Spanish).
- Extremely organized.
- Extremely attentive to detail.
- Positive attitude and team player.
Productions Intern:
The ideal candidate is energetic, passionate, focused, driven, and works well in a team environment.
Responsibilities:
The ideal candidate is energetic, passionate, focused, driven, and works well in a team environment.
Responsibilities:
- Edit event photos and post pregame photo/video on WooSox social media channel.
- Edit social media templates and help social media coordinator with posts and live tweeting of both home and road games.
- Assist with in-game production (working on pre-production or in a control room position)
- Help television production create content for broadcasts and run for the producer.
- Assist with television broadcast (working a camera or control room position as needed).
- Help operate A/V production for Polar Park Events
Preferred Requirements:
- Experience with Adobe Premier and Photoshop.
Finance Intern:
Assist in day-to-day tasks and projects within the finance office to ensure the office is running efficiently during the baseball season, including on non-game days.
Responsibilities:
Assist in day-to-day tasks and projects within the finance office to ensure the office is running efficiently during the baseball season, including on non-game days.
Responsibilities:
- Assist in day-to-day operations of finance department
- Miscellaneous clerical work, filing, data entry, and other tasks as required
- Assist in game day operations related to finance
- Assists in preparing adequate supplies of coin and cash required for all registers for games and events
- Assist in receiving and balancing cash deposits
- Assist in special projects as assigned
Business Data & Analytics Intern:
Responsibilities:
Responsibilities:
- Assist in the data cleaning and updating reports on a weekly basis
- Analyze the data to make recommendations for initiatives in various departments and aspects of the Fan Experience
- Collect, mine, and organize data to develop a comprehensive portrait of the preferences of each fan
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
