What are the responsibilities and job description for the Wordly is hiring: Technical Writer in Los Altos position at Wordly?
We are seeking a highly motivated and detail-oriented Technical Writer to create and maintain comprehensive documentation for our Wordly AI interpretation platform. You will play a crucial role in empowering our users, including event organizers, interpreters, and attendees, to effectively utilize our innovative technology. This is a full-time position reporting to the Head of Customer Success.
Responsibilities :
- Create and maintain user-friendly documentation : Develop a range of materials, including user guides, tutorials, FAQs, knowledge base articles, release notes, and online help content.
- Collaborate with cross-functional teams : Work closely with product managers, engineers, support, and marketing teams to gather information, understand product features, and ensure accuracy and consistency of documentation.
- Understand our users : Develop a deep understanding of our target audience and their needs to create documentation that is clear, concise, and easy to understand. Tailor content to different user personas.
- Ensure accuracy and quality : Proofread and edit all documentation for grammar, style, and accuracy. Maintain a consistent style guide and ensure adherence to it.
- Keep documentation up-to-date : Regularly review and update existing documentation to reflect new features, enhancements, and bug fixes. Establish a process for managing documentation updates.
- Explore and implement new documentation tools and technologies : Stay current with industry best practices and explore new tools and technologies to improve the efficiency and effectiveness of our documentation process. Suggest and implement improvements.
- Contribute to knowledge management : Help build and maintain a robust knowledge base to empower users to self-serve and find answers quickly.
Qualifications :
Located in Los Altos, California, Wordly is an exciting tech startup that is looking to grow its engineering and GTM teams! From virtual meetings to large, in-person conference venues, Wordly strives to provide high quality, real-time translation services in 50 languages to anyone, anywhere.
Wordly caters to numerous customers around the world which include local organizations and businesses; government entities; Fortune 500 companies; and much, much more. While this is a fully remote position, office space in Los Altos, California is available for San Francisco Bay Area residents that wish to utilize it.
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