What are the responsibilities and job description for the Consumer Product Goods Customer Service Manager position at Work Services?
Job Description Job Description Customer Service Manager WantedA consumer product company in La Mirada, California, is seeking an experienced and motivated Customer Service Manager to lead their team. The ideal candidate will have a proven track record of managing departments, creating and implementing SOPs, resolving customer concerns, and juggling multiple responsibilities with efficiency and poise. Expertise in Zendesk, consumer goods, and Amazon Seller Central is a must. We're looking for a dependable professional who thrives in fast-paced environments and is passionate about delivering outstanding customer experiences. Join us and make a meaningful impact!Responsibilities : Prioritizes and solves customer issuesProcess returnsCreate clear reporting to track issues, returns, reviews, etc.Collaborate with other departments to ensure customers' needs are being metEnsures high standards of quality service are maintained at all timesDelegate tasks when appropriateAbility to work under pressure, handle multiple projectsCommunicate effectively with team membersReport product issues to the management teamComfortable working independently, making sound decisionsProvide training and guidance to team members to improve customer service skillsStay updated on product knowledge and company policies to address customer inquiries accuratelyIdentify opportunities to improve processes and enhance customer satisfactionMonitor customer feedback and trends to recommend improvements to products or servicesMaintain accurate records of all customer interactions and resolutions.Qualifications : Proven experience in customer service managementProficiency with Amazon Seller CentralAt least two years of experience using Zendesk or similar CRM softwareBackground in a product manufacturing environmentStrong multitasking abilities and attention to detailExcellent verbal and written communication skillsHighly organized with the ability to prioritize effectivelyProficient in Microsoft Word, Excel, and general computer skillsEffective problem-solving skills with a solution-oriented mindsetComfortable working in a fast-paced, dynamic environmentExperience setting up and implementing new standard operating proceduresIf you are passionate about providing exceptional customer service and have the necessary qualifications, we encourage you to apply for this exciting opportunity. The Customer Service Manager will play a vital role in ensuring that our customers receive top-notch support and have a positive experience with our products.
